Field Service Engineer (Emerging Career) in Madison, WI starting Summer 2025

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Cold Room/Freezers -22degrees, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Thermo Fisher Scientific

Seeking new college engineering graduates from Fall 2024 through Spring 2025 with a start date of June 10, 2025, who are seeking a hands-on, customer-facing experience while eagerly providing problem-solving and solving solutions for multiple customers in the assigned region of Madison, WI.

How will you make an impact?

• You will participate in a 12-month hands-on “Apprentice” Training Program led by an Apprentice Program Business Leader starting June 10, 2025.
• Upon successful completion of the Apprentice Training Program, you will become an independent Field Service Engineer for your existing region, or a newly assigned region according to business/customer needs.
• During training, we will develop your knowledge, skills, and abilities as a new Field Service Engineer. You will learn how to perform various instrument service processes and procedures including solving issues, implementing repairs, and completing preventive maintenance to ensure accurate functionality of medical and laboratory instrumentation within your assigned region.
  
  

What will you do?

• Field Service Engineers (FSEs) are considered "remote" colleagues, commuting daily to customer sites to provide excellent service. FSEs are provided with a company vehicle for daily travel to multiple customer locations in their service area, including some overnight travel for customer service and training.
• Field Service Engineers in training will work alongside expert FSEs to evaluate and perform planned maintenance inspections and build positive customer relationships to better understand customer needs and provide them with additional service solutions to be provided by Thermo Fisher Scientific.
• Regular communication with customers ensures timely resolution and follow-up for customer satisfaction.
• Documentation of repair actions and timely reporting is required, along with maintaining an approved parts inventory.
• Handle spare parts, tools, and test equipment, ensuring calibration.
• Active participation in Training, Mentoring, and Shadowing opportunities is encouraged.
• Align with Environment Health and Safety requirements.
  
  

Education And Basic Requirements

• Bachelor's degree or higher in Engineering such as Chemical, Bio-medical, Mechanical, or Electrical.
• Must be legally authorized to work in the United States without requiring sponsorship.
• Possess a valid driver's license with a history of a good driving record.
• Flexibility to relocate within the United States upon completion of the 12-month Apprentice Program, if applicable.
• Professional capacities in communication, self-motivation, collaborative and independent work, leadership, and communication skills.
  
  

Preferred Experience

• Customer Service experience
• Student leadership experience and/or academic project work related to testing, repairing, and servicing technical equipment
• Familiarity with laboratory concepts and chemistry terminology
• Previous experience or internships in a related field
  
  

Benefits:

« Company car and fuel expenses provided!

« $5,000 sign-on bonus

« $ 31.75 per hour

« Annual incentive bonus plan

« 401K with company match (eligible to participate after one year of service)

« Health benefits, tuition reimbursement, and a range of other employee benefits!

• FSESUMMER2025