Upgrade Operations Field Engineer - Summer 2025 Internship - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Software Upgrade Operations team is committed to providing the Motorola Solutions Public safety customers the best possible experience while ensuring all upgrade activities are done correctly and promptly. The team is responsible for planning and executing software upgrades for PremiereOne CAD, Records and Mobile. The team works closely with CMSO, SI deployment and other Implementation teams to support Upgrades, deployments and customer hardware refresh.

Job Description

• Collaborate with Project PM to Present new features to customers prior to upgrades
• Coordinate customer installs with Project managers, and various support teams
• Identify process changes required to support remote upgrades in new releases
• Collaborate with Field Engineers to Perform Functional validation testing following upgrades
• Characterize and document issues found post upgrade on customer systems
• Collaborate with Project PM to Present new features to customers prior to upgrades
• Coordinate customer installs with Project managers, and various support teams
• Identify process changes required to support remote upgrades in new releases
• Collaborate with Field Engineers to Perform Functional validation testing following upgrades
• Characterize and document issues found post upgrade on customer systems

Preferred Qualifications:

• Knowledge in networking concepts and SQL databases
• Experience with Windows System Administration
• Analytical mindset that can dig into client and technical needs
• Solid oral, written, presentation and interpersonal communication skills
• Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and customers

This position is a remote position and candidates can be located anywhere in the US.

#LI-TW1

#LI-REMOTE

Basic Requirements

• Currently pursuing a Bachelor's degree in Computer Science, Engineering, or related field with a graduation date in or after December 2025.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Intern

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.