Business Ops Manager

Company Intro:

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 120 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

The Business Operations Manager is responsible for the day-to-day care, coordination, and service delivery operations for AVP-Banner Health Eye Trauma Care program. This includes scheduling, patient calls, triage; provider relations, and on-call staffing support. This position can be 100% remote, OR it can be on-site.

• Manages the day to day operations for Banner Eye Trauma patients within all AVP Brands.
• Ensures coordination of care to achieve patient satisfaction and quality. 
• Builds rapport with clinic managers to achieve team cohesion and service alignment.
• Provides monthly informatics report to AVP Senior Leadership Team on partnership performance based upon regular tracking of KPIs.
• Manages calls from Banner medical team during business hours.
• Facilitates calls between AVP on-call provider and Banner medical teams while also managing provider schedules.
• Provides daily oversight to AVP-Banner dedicated phone line to ensure warm transfer and continuity.
• Develops, manages and publishes Banner on-call technician schedules.
• Works with clinic managers to reduce wait times and access to care for Banner patients.
• Schedules all Banner eye care appointments for clinic and surgery.
• Maintains appropriate documentation to/from Banner to ensure quality patient care.
• Obtains and documents all pertinent patient information into system, such as demographics and insurance plan information.
• Verifies patient benefits, obtain prior authorization and eligibility prior to service per payer guidelines.
• Submits in-patient exams and surgeries for billing and coding.
• Coordinates with clinics and patients to ensure co-pays and other patient financial obligations are met.
• Reviews patient charts and documents tests and examination results for completeness and accuracy of information.
• Checks for quality assurance in diagnosis, plan, RTC, etc.
• Communicates AVP provider scheduling changes with on-call technicians and Banner Health Medical Staff Services.
• Conducts monthly team call with Banner on-call technicians.
• Identifies and coordinates training needs for Banner on-call technicians.
• Receives and triages patient, provider and partnership complaints and escalate to the organization’s senior leaders as needed.
• Attend monthly Banner Trauma Eye Care partnership meeting Banner and AVP Senior leadership team.
• Approve and submit timecards for on-call technician hours worked.
• Demonstrates professionalism, shows respect and collaborates effectively with Banner personnel, co-workers, patients and visitors to foster solid working relationships while providing excellent customer service.
• Knows, understands and follows professional, teamwork and customer service expectations.
• Participates in on-going training and continuing education.
• Serve as back up to AVP clinic managers when needed.
• Performs other duties as assigned by the organization.
• Direct oversight of Southwestern Eye Center after hours triage team to including hiring, coaching for performance and building tech schedules.

• High School Diploma or GED.
• COA Certification required within 1 year of employment
• Minimum of 4 years clinical ophthalmology experience and 2 years ophthalmology management experience required
• Working knowledge of computers.
• Experience with medical office software extremely beneficial.
• Must have good communication skills both oral and written.
• Competency in problem solving and decision-making.
• Knows how to effectively develop and maintain relationships with key stakeholders both within and outside organizations
• Strong organizational skills with attention to details.
• Dedication to high quality patient care.
• Must have consistent, predictable and reliable attendance.
• Commitment to AVP Core Values- Financial Strength, Exceptional Experience, Team Work, Continuous Improvement and Hard Work.
• Ability to work independently and communicate effectively.
• Desire to uphold and adhere to COVID 19 policies and procedures.
• Dedication to high quality patient care and patient satisfaction.
• Ability to deal tactfully and effectively with patients

Your health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!