Business Operations Manager

At Bezos, we are building a next generation Fulfilment-as-a-Service platform: We developed a cloud-based Fulfilment-as-a-Service (FaaS) platform for SME online sellers, connecting existing fulfilment and logistics providers, enabling a range of fulfilment and delivery options, incl. green delivery. Bezos.ai enables SME sellers to compete with large retailers and marketplaces by providing fast and reliable fulfilment and delivery solutions.

We are looking for someone who gets excited about the adventure of a startup, wants to take ownership and learn how to build a world class business. As a Business Operations Manager you are part of our operations team that ensures all orders from our sellers are delivered perfect (picked on time, dispatched on time, delivered on time). Besides regular operational projects, you will own, build and scale the operational customer success for Bezos to ensure we are able to resolve any operational issues as swift as possible.

Job Description:

1. Day-to-day - Handle support tickets for our top sellers, we support e-commerce sellers who expect quick responses from a team who know how things work.
2. Internal Improvements - You'll be making our ticketing system, processes and team more efficient, able to handle more customer queries faster.
3. Product Development - You'll look at common problems our sellers have, come up with ideas to solve them and work with other teams to improve the tools both us and our sellers use.
4. On the Frontline - You'll spend time in warehouses looking at how products get picked and packed, checking for problems and helping warehouse staff get orders out correctly and on time.
5. Establish and monitor key performance indicators (KPIs) related to ticket resolution, customer satisfaction, and operational performance.
6. Continuous improvement - You'll help us measure and improve our performance, understand what happened when things go wrong and make sure we are always delivering best-in-class customer satisfaction.
7. Effectively communicate operational updates and improvements to internal and external stakeholders, fostering strong relationships.
8. Strategize and implement scalable solutions to accommodate the growing demands of Bezos’ platform and support long-term growth.

Application Process:

1. We like to get to know you and your motivations in a 30-minute chat with the Bezos Ops team
2. If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical data exercise (2-3h) to prepare before the next call.
3. In the next 30-min call with our Ops team and our founder, we will ask you to present your answers and recommendations to us.
4. If you are successful we will make you an offer.

Requirements

• 1-2 years of experience in Logistics, Operations, E-commerce, Warehouse or related field.

• Previous experience in customer support
• Flexible to travel in the UK to visit warehouses
• Ability to understand new concepts rapidly and react in a high-energy, fast-paced startup environment
• Excellent written and verbal communication and presentation skills
• Excellent interpersonal skills and a can-do, never-give-up attitude
• Highly organised, ability to complete a high volume of tasks and projects with tight deadlines
• Highly analytical, using data to explore problems, identify opportunities and assess benefits and impacts
• Good vibes: Fostering team spirit; someone everyone enjoys and aspires to work with

Benefits

• Join a high-profile startup that is scaling fast
• Have the ability to shape your role and the company
• Experience a workplace that is entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented and fun
• Flexible working to support families and varying needs. The team is fully remote but meet in person twice a month.