Offer summary

Qualifications:

4-6 years of experience in business operations or related fields such as project management or strategy consulting., Strong verbal and written communication skills, capable of articulating complex topics to diverse audiences., Proven ability to manage competing priorities and deliver outcomes in ambiguous situations., Experience in leading continuous improvement projects and collaborating with cross-functional teams..

Key responsabilities:

Own and drive a variety of projects and tasks to enhance team effectiveness and efficiency.

Collaborate with organizational leaders to improve internal processes and workflows.

Create and manage documentation and resources to standardize processes across the organization.

Develop and maintain positive relationships with stakeholders through accountability and timely deliverables.

Job description

Business Operations Coordinator
100% Remote
12 months contract

Description
Client is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st century company.
The Trust Defense organization protects, guides, and mobilizes the creation of trust in our community and on our platform. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the community can host, travel, and connect with peace of mind.
The Business Operations team , as part of the Trust Operations organization, is responsible for driving alignment, collaboration, and prioritization across our org and our cross-functional stakeholders. In addition, we are focused on creating and improving processes and programs to enable our teams for effective ways of working. This role is ideal for someone ready to step into a varied, high-responsibility position that bridges multiple facets of our business.

About you

You naturally build trust with people and have an ability to collaborate effectively across disciplines, regions, and seniority levels
You are a strong verbal and written communicator with experience articulating complex topics to a wide array of audiences
You have excellent execution skills in delivering outcomes while managing competing priorities and ambiguity
You can be a strong team player and seek feedback and collaborating with stakeholders
You can identify opportunities and present them to management and stakeholders clearly with initial ideas to discuss and collaborate
You are able to manage a cross-org process and continue to improve the process
You have a bias for action and focus on impact and deliver outcomes
You take ownership of your domain and are seen as the expert others go to
You set the highest standards of quality for your work, and hold yourself and others accountable
You work independently, with guidance in only the most complex situations.

How you'll make an impact
In this role, you may own processes as well as drive a wide range of projects and tasks to improve and enable our teams to be more effective and efficient in their ways of working. You will collaborate closely with a diverse group of stakeholders and teams to support the goals and needs of the organization and business. You will bring and maintain order, structure, and focused attention to deliver on the commitments of this organization. You often will be the bridge between teams within Trust Operations and our cross-functional stakeholders.

In this role you'll get to

Partner with organizational and cross-functional leaders to drive upstream changes to improve internal processes and workflows
Organize and prioritize initiatives, clarify project scopes, proactively manage risks, and problem-solve
Provide visibility and collaboration on the organization's roadmap and requests to drive accuracy and on-time delivery
Collaborate with leaders in Trust Ops to understand pain points and implementation solutions
Create processes, resources, documentation across the organization to create more efficiency and standardization for future and existing team members
Develop positive, trusting relationships through accountability, consistency, and timely deliverables
Create, manage, and improve processes and programs that impact the wider organization

Preferred experience

4-6 years of experience in a similar role (e.g., strategy or operations consulting, project management, operations management)
Demonstrated experience leading and delivering on continuous improvement projects
Track record of identifying business problems and implementing solutions
Demonstrated ability to identify gaps and collaborate with varying stakeholders to align, determine, and execute on a solution
Have worked among a global team with competing priorities
Prior exposure to trust and safety is a bonus