Customer Success Manager

About Us:

• Kodif is a B2B seed-stage, venture-backed startup. We're empowering CX (customer experience) teams with data, automation, and Gen AI.

• We enable non-technical teams to build customer support automation without relying on engineers. Imagine ChatGPT which is customized to your company and brand, where you can take actions on behalf of your agents and customers

• We grew our revenue over 5x in 2023 and continue to scale at a similar pace. It's an exciting time to join right now, with a plan to raise Series A in Q4 2024.

• Kodif is a well-funded startup, having raised $6.5M so far. Our pre-seed round was led by Village Global, which is backed by Jeff Bezos, Bill Gates, and Reid Hoffman. The Seed round was led by Bling Capital, a prominent fund in Silicon Valley.

• We have a growing team of 20+ employees. Founders are repeat founders, former senior engineer from Uber, Stanford MBA, and ex-Plug & Play.

• You'll be part of a small team that moves fast, values transparency and ownership, and focuses on making an impact.

• You'll have the opportunity to communicate and collaborate effectively with cross-functional teams to produce high-quality software.

• Customer logos include Trustwallet, CoinMarketCap, Minted, DollarShaveClub and others.

Role Overview
The Customer Success Manager owns the customer relationship after Go Live, ensuring long-term satisfaction and value realization. You’ll act as a trusted advisor, helping customers achieve their business goals through the Kodif platform while identifying opportunities for growth and renewal.

Responsibilities

• Take over as the primary point of contact post-implementation, focusing on customer success and value delivery.

• Conduct regular check-ins and Quarterly Business Reviews (QBRs) to align the platform with the customer’s evolving needs and strategies.

• Analyze platform usage and engagement data, providing proactive recommendations to improve adoption and outcomes.

• Build strong, empathetic relationships with customers, becoming a trusted advisor.

• Advocate for customer needs internally, collaborating with product and support teams to resolve issues and improve their experience.

• Drive account renewals and identify upsell opportunities by demonstrating the platform’s continued value.

Qualifications

• 2-4 years of experience in customer success, account management, or project management in a SaaS environment.

• Proven ability to navigate complex organizations and build relationships at multiple levels.

• Passion for customer experience (CX) and AI-driven solutions.

• Exceptional interpersonal and communication skills with a results-driven mindset.

What We Offer

• Competitive salary and equity options.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

Join us in disrupting the Customer Support market and making a lasting impact! 🚀