About OnsiteIQ:
OnsiteIQ is a leading construction intelligence platform that leverages cutting-edge technology to transform how construction projects are managed and executed. Our innovative platform utilizes AI-powered visual data to provide real-time insights, streamline workflows, and enhance decision-making for construction professionals. With a commitment to revolutionizing the construction industry, OnsiteIQ is looking for a talented Enterprise Customer Success Manager to join our team and play a critical role in delivering exceptional value to our enterprise-level clients.
Position Overview:
As an Enterprise Customer Success Manager at OnsiteIQ, you will be responsible for ensuring that our enterprise clients derive maximum value from our construction intelligence platform. This role involves cultivating deep, strategic relationships with key customer stakeholders and working closely with internal teams to ensure a seamless delivery of both the SaaS product and operational services. You will serve as the trusted advisor, overseeing complex portfolio rollouts, driving customer satisfaction, and ensuring successful outcomes across multiple touchpoints.
Your focus will be on managing high-touch, high-value accounts, and you will leverage your project management skills to guide customers through all stages of their journey, from onboarding to ongoing support and growth.
Key Responsibilities:
Customer Relationship Management:
Onboarding and Implementation:
Project Management and Execution:
Account Growth and Retention:
Customer Advocacy:
Issue Resolution:
Data Analysis and Reporting:
Product Feedback:
Qualifications:
Benefits:
At OnsiteIQ, we value diversity and inclusion, and we are committed to creating an equal opportunity workplace. We encourage candidates from all backgrounds to apply.
If you are a customer-focused professional with a passion for revolutionizing the construction industry and have the expertise to manage complex enterprise-level accounts, we would love to hear from you. Join us at OnsiteIQ and be a part of transforming the future of construction intelligence.
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