Customer Service Representative

JOB PURPOSE 
At RWC a customer service representative is responsible and involved with managing the end-to-end order fulfillment process from taking customer orders to delivering the products. The customer service representative ensures that orders are accurate, complete, and delivered on time. They must also be able to manage customer inquiries and complaints in a professional and timely manner. As well as maintaining accurate records of all orders, the customer service representative also proactively coordinates with other departments to ensure that orders are properly processed and delivered on time and in full.  

Other duties to ensure a seamless experience include ensuring the accuracy of pricing, inventory management and providing excellent customer service by ensuring that the customer is fully updated throughout the order life-cycle.