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Customer Service Representative

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Minimum 3 years contact center experience, Experience in payment plan servicing preferred, Knowledge of FinTech or healthcare revenue cycle is a plus, Strong customer service and problem-solving skills.

Key responsabilities:

  • Assist patients in setting up payment plans
  • Resolve issues related to patient payment plans with providers
PayZen logo
PayZen Startup https://www.payzen.com/
11 - 50 Employees
About PayZen
PayZen fights healthcare inequity by addressing affordability at the point of payment. Our platform uses Affordability Financing to create a more positive customer experience that gives patients zero-cost options to help them manage medical bills.With PayZen, medical providers experience a fintech platform that embeds with existing revenue cycle solutions, and requires no additional staff to operate. Providers benefit from non-recourse and recourse cash flow acceleration, and a 30–50% collections rate increase.Why does the healthcare industry need Affordability Financing? Half of Americans carry medical debt, and most patients can’t even afford a $400 emergency expense. We need more equitable solutions that disrupt the industry and improve peoples’ lives.PayZen’s goal is to make healthcare affordable to 100% of patients and providers through Affordability Financing. Our team is dedicated to this mission, and we’re carrying it out thanks to top investors who believe in what we do. Together, we’re building a better healthcare industry.
See more PayZen offers

Job description

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.

The Role
 
PayZen customer service is the heart of our operations; we assist patients in setting up payment plans through our platform.   We are looking for a Customer Service Representative who wants to make a difference to the patients and providers we serve.  

You’ll do great here if you’re a creative problem-solver, proactive, and can work independently.  Your job would involve a mix of inbound support, outbound communication, and engagement with cross functional teams as the voice of our customers.

To be successful at a fast growing company you’ll need to possess the ability to handle multiple tasks simultaneously, work well in smaller teams, communicate effectively and be able to engage with customers in a professional, personable and prompt way.
 

What you will do
  • Represent PayZen values and deliver excellent service through each interactionInfluence, educate, and connect customers to technology and share the value of digital payment options
  • Lead positive interactions and create a repayment strategy on over due payment plans with patients using our customer service platform including email, SMS, chat and phone
  • Work with providers to resolve any issues related to patient payment plans
  • As an individual contributor you will identify opportunities for improvement and seek proactive solutions / tools to better the customer experience and streamline the day-to-day of the job


    • What you will bring
  • Passion for helping patients
  • Strong customer service orientation and problem-solving skills
  • Contact center experience required - minimum 3 years (preferably in a payment plan servicing capacity)
  • Preference is given to candidates with FinTech and/or healthcare revenue cycle experience
  • Experience collaborating with various internal teams
  • Ability to work and resolve issues independently
  • Experience working remotely
  • Adaptability to change including job processes/tools and schedule flexibility

    • Why PayZen?
  • An opportunity to positively affect the lives of thousands of patients
  • A flexible lifestyle that fits the modern work-life balance 
  • A chance to join a high-growth company at an early stage
  • Highly skilled co-workers with whom you can grow your skillset
  • Be a part of a team that revolutionizes medical payments in ways never seen before
  • The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
  • Competitive pay, employer-paid healthcare, stock options

    • Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Contact Center SoftwareRemote OperationPayment Plan AgreementsFinancial Technology (FinTech)Revenue Cycle Management

    Other Skills

    • Adaptability
    • Communication
    Are you interested?

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