IT End-User Support Specialist

IT User Support Specialist

Job Description

Be a hero to people every day at work! Provide technical support to IT system end users having problems with windows desktop and web applications. This role provides technical support via. voice, email, chat and ticketing systems.

MINIMUM REQUIREMENTS

• 1 year of end-user IT support experience.
• Experience with MS Windows desktop operating system.
• Associate degree in a technical discipline or equivalent IT experience.
• Tech savvy with working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in speaking, writing, and reading in English.
• Excellent communication skills.
• Reliable home internet access.

PREFERRED REQUIREMENTS

• 1 year of previous IT Help Desk or Call Center experience
• CompTIA, CCNE/CCNA, MTA MCSA, MCSE certifications is desirable

GENERAL INFORMATION SECURITY RESPONSIBILITIES

• Act at all times in a manner which does not place at risk the health and safety of themselves, other persons in the workplace, and the information and resources they have use of.
• Help to identify areas where risk management practices should be adopted.
• Take all practical steps to minimize the companys exposure to contractual and regulatory liability.
• Adhere to company policies and standards of conduct.
• Report incidents and observed anomalies or weaknesses.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

NOTE Location of work is REMOTE.

NOTE - This role will require work in 8 hour shifts anytime between 5:00AM and 5:00PM PHT and may include work on Saturdays and periods of time on-call.

Job Type: Full-time