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Technical Support Engineer (with French and English)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Morocco

Offer summary

Qualifications:

Degree in tech/engineering, Knowledge of physics/electrical engineering basics, Advanced English and French proficiency, Experience in customer communication.

Key responsabilities:

  • Respond to customer inquiries via multiple channels
  • Investigate, troubleshoot, and resolve client issues
Ajax Systems logo
Ajax Systems Large https://bit.ly/32m5yvw
1001 - 5000 Employees
About Ajax Systems
The largest manufacturer of security systems in Europe. Designed and developed in Ukraine.
See more Ajax Systems offers

Job description

Ajax Systems is a developer and manufacturer of Ajax wireless security systems with smart home capabilities. We are a full-cycle company, which means that we do everything from idea generation and development to mass production. There are 135+ devices in the Ajax line: they protect the premises from robbery, fire, and flooding and provide an opportunity to control electrical appliances. Our company is a Ukrainian success story, a place of incredible strength and energy.

Today, Ajax protects more than 2,5 million users in 169 countries. Ajax has been awarded Europe's highest security awards.

Support is a team that helps customers in 187 countries worldwide, 24/7, 365 days a year, through various communication channels: e-mail, social media, phone, messenger, and website. 
We communicate in dozens of languages and help solve user problems here and now.

We are looking for a passionate and talented Technical Support Engineer.

Key requirements:
  • Degree in tech/engineering
  • Knowledge of the basics of physics/electrical engineering
  • Advanced English and French Languages
  • Experience in communication with customers
  • Experience with CRM systems and telephony will be an advantage

    • Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a professional and timely manner
  • Investigate, troubleshoot, and resolve client issues related to our product/service
  • Escalate complex issues to the appropriate team as necessary
  • Document and track customer interactions and problems in the customer relationship management system (CRM)
  • Help customers understand the features and benefits of products/services

    • We offer:
  • Freedom to make decisions and implement ideas
  • The driving team and zero-bullshit culture
  • Free English courses
  • Ajax security system kit (participation in the beta test project — receiving and testing new gadgets before their release)
  • Schedule: Tue-Fri 10:00 - 20:00 (1 hour break)
    • We work to make people's lives peaceful and the world safe. Become part of a team that creates a smart and useful world-class product in Ukraine.

    Please send your CV in English

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Technical SupportCustomer Communications ManagementMicrosoft Dynamics CRMTelephony

    Other Skills

    • Communication
    • Problem Solving
    Are you interested?

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