Technical Operations Engineer (Ruby on Rails)

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Operations Engineer (Ruby on Rails). We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

SOFTSWISS Casino Platform
Full-service modular software platform to manage online casino operations

Learn More 

L3 team overview

In L3 team we support our product in the most advanced technical way by:

• Resolving, analyzing, and preventing the most difficult issues by improving usability, architecture, and processes
• Providing reliability and improving the performance of Casino Platform product
• Handling structured operational tasks that require clear workflows and attention to detail, contributing to the seamless functioning of our processes
• Automation and simplification of repeating operations

Key responsibilities:

• Provide operational support for the application by:
  - setting up integrations, conducting migrations and configuration,
  - running of scripts and CI/CD pipelines following guides,
  - processing of monitoring anomalies,
  - working with app's configuration files.

• Analyzing of systematic errors and reporting them to L3 Developers
• Help resolve problems and automate routine as L3 Developer

Also, you will be able to:

• Develop your technical expertise and become a L3 Support Developer
• Take an active role in a team dedicated to improving support services, automating workflows, and fostering expertise

Requirements:

• Basic knowledge of:
- Ruby/RoR: understanding of basic syntax and frameworks
- SQL: ability to write and optimize queries
- Linux: familiarity with the command line and basic operations
- Git: basic version control and repository management
- Understanding of modern web-architectures and networking concepts
• Ability to communicate clearly and concisely with both technical and non-technical stakeholders, ensuring efficient problem-solving and collaboration
• A passion for learning and staying up-to-date with the latest IT trends
• Readiness to perform structured and process-oriented tasks
• A strong motivation to automate repetitive tasks and address root causes of issues

Nice to have:

• Experience in development or L3 support
• Understanding of CI/CD
• Strong problem-solving skills and an analytical mind
• Willingness to constantly develop and share knowledge with the team
• Experience working with log systems such as ELK, monitoring systems such as Sentry and Datadog, and the ability to read log files or trace errors
• Experience with data streaming systems and message brokers
• English level: Pre-Intermediate and higher

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don't only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.

Our mission:

Changing the iGaming industry through technological innovation.

SOFTSWISS in numbers:

• 2009 – foundation year
• 2000+ total employees worldwide
• 5 offices, countries: Poland, Georgia and Malta
• No1 provider in Crypto iGaming
• 7 proprietary products
• 800+ brands using our software
• 11B+ € bets processed per month
• 6M+ active players monthly