Tier 3 Tech Support Engineer

We are a 100% remote team!

About Linqto:

Linqto is a technology-enabled investment platform allowing Accredited Investors to identify, evaluate, invest in, and trade securities in the world’s leading unicorns and other private companies. Linqto also provides liquidity for private securities markets. Founders, VCs, and employees can realize early returns and liquidity without waiting for an IPO or trade sale, and companies can stay private longer by providing liquidity on an ongoing basis, not just at exit. The Linqto platform makes the private securities asset class accessible while reducing costs and saving time with the flexibility of trading directly on the Company’s mobile app. Linqto aims to democratize private investing and build a community of like-minded investors, providing both an investment platform and education about private markets and individual companies.

About the Role:

As a Tier 3 Technical Support Engineer, you will serve as the highest level of escalation for our customer support team, tackling complex technical issues that require deep product knowledge, troubleshooting skills, and a methodical approach. Your expertise will support our entry tier teams while also providing direct technical assistance to our clients when necessary. You'll be a crucial part of our support structure, identifying solutions, working with development teams to resolve systemic issues, and enhancing our product documentation and support processes.

Responsibilities:

• Provide in-depth troubleshooting for escalated issues from customer support teams. 
• Analyze, diagnose, and resolve complex technical problems related to our web and mobile platforms. 
• Collaborate with cross-functional teams, including Engineering and Product Development, to address product-related issues and ensure timely resolution. 
• Document recurring issues and provide insights to enhance product stability and support readiness. 
• Act as a technical subject matter expert (SME) for customers and internal teams, providing mentorship and training where necessary. 
• Continuously enhance your understanding of our product suite and support procedures to deliver exceptional service.

Qualifications:

• 3-5 years of experience in technical support, with at least 1-2 years at a Tier 3 or equivalent level. 
• Proficiency with troubleshooting and diagnostic tools, system log analysis, and network configurations. 
• In-depth knowledge of MySQL. 
• Strong problem-solving skills with a keen eye for detail and a methodical approach. 
• Excellent communication skills, capable of explaining technical issues to both technical and non-technical audiences. 
• Ability to work independently and manage multiple priorities. 
• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent work experience preferred.

Preferred Skills:

• Experience with MySQL. 
• Experience with scripting languages (e.g., Python, Bash) and automation tools.
• Familiarity with ITIL best practices and incident management processes.

Our team holds a common value to championing one another's talents to drive thoughtful solutions and operate using the principles of Cultural Humility. Learning is a lifelong process that requires self-awareness and self-critique, strong opinions loosely held, advocating and partnering with others.

Job Type: Full-Time, Remote

Compensation: $90K-$120K Commensurate on experience.

Salaries will vary and will be based on various factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role. The base salary is one component of Linqto’s total compensation package for employees. Other rewards and benefits include equity options, bonus programs, health, vision, dental, and disability insurance, life insurance, 401k, and paid time off.

Linqto does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Linqto. Linqto is an equal-opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.