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Player Support Specialist

Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Fluent in English (C1), High literacy level, Strong technical proficiency, Extensive gaming experience.

Key responsabilities:

  • Providing player support and resolving issues
  • Managing reviews on Google Play and App Store
  • Moderating game chat and social networks
  • Collecting feedback from players
  • Monitoring game performance
  • Testing game updates
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VOLKA GAMES https://volkagames.com/
51 - 200 Employees
See more VOLKA GAMES offers

Job description


VOLKA PRODUCT TEAM / PLAYER SUPPORT SPECIALIST

We are on the lookout for a dedicated Player Support Specialist to join our team working on Taonga: the Island Farm!

RESPONSIBILITIES
  • Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints
  • Managing reviews on Google Play and App Store
  • Moderating the game chat and social networks
  • Collecting feedback from players
  • Monitoring game performance (with Grafana and other tools)
  • Informing the developers of emerging issues
  • Testing game updates and the game Portal, collaborating with QA.

  • REQUIREMENTS
  • You are Fluent in English (C1 Advanced Level)
  • High level of literacy
  • Strong technical proficiency on both PC and mobile devices
  • You are ready and willing to learn and enhance qualifications, including through company-sponsored courses
  • You have extensive gaming experience and passion for games
  • You are highly self-disciplined and responsible
  • You possess an up-to-date PC and an Android mobile device.

  • The application process may include a test assignment.

    WHAT WE OFFER
  • A focused team of like-minded professionals with a healthy company culture and appreciation of work-life balance
  • 100% remote work from anyplace in the world (except from Russia and Belarus)
  • Working hours - 2/2 11PM-11AM (EET)
  • Work shifts on some public holidays, with a compensatory day off afterward
  • Contract through Solar Staff
  • Fixed salary based on the results of interviews and a test assignment.
  • Do you have what it takes? Apply now!

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    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Accountability
    • Communication
    • Self-Discipline

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