Internship Program Administrator

This is a remote position.

The Internship Program Administrator reports directly to the Programs Manager and is responsible for end-to-end case management and ongoing supervision/mentoring for all interns within the allocated portfolio. This role requires maintaining strong relationships with both internal teams and external partners to ensure the successful execution of internship programs.

Key Internal Relationships

• Management Team
  
• Programs Team
  
• Services Team
  
• Marketing Team
  

Key External Relationships

• Interns
  
• Partners
  
• Universities
  

Primary Objectives

• Perform end-to-end case management and ongoing supervision/mentoring for all interns.
  
• Maintain strong client relationships.
  

Environment

The company and Australians Abroad operate within the international education sector, focusing on providing valuable work experience aligned with students' academic and professional goals. The organizations work closely with Australian universities and language centers, as well as international partners, to deliver high-quality internship and professional development programs.

Intern Management

1. Maintain contact with all interns throughout their internships.
   
2. Ensure interns are updated on all aspects of their programs before arrival in Australia or commencement.
   
3. Conduct interviews, review application videos, and provide feedback and mentoring.
   
4. Conduct orientation presentations for the company partners.
   
5. Guide the Services team on visa application documentation.
   
6. Assist with booking and confirmation of client accommodation, airport pickup, and additional services.
   
7. Provide high-level support, mentoring, supervision, and routine feedback to interns.
   
8. Facilitate effective communication between interns and Host Organizations.
   
9. Ensure internships are meaningful learning experiences.
   
10. Monitor and evaluate intern progress and provide frequent feedback.
    
11. Facilitate dialogue between interns and supervisors as needed.
    
12. Counsel and mentor interns to overcome social or behavioral challenges.
    
13. Assist interns in developing skills like organization, time management, and effective work habits.
    
14. Help interns set realistic career goals and develop plans to achieve them.
    

Relationship and People Management

1. Foster a positive and harmonious workplace environment.
   
2. Work effectively as a team member, prioritize tasks, meet deadlines, and maintain administrative efficiency.
   
3. Establish rapport with clients, liaise, and negotiate with a wide range of customers.
   
4. Demonstrate personal motivation, initiative, and problem-solving skills.
   
5. Maintain equitable and non-discriminatory work practices.
   
6. Manage grievances and general people issues.
   

Performance Management

• Ensure KPIs defined by the Programs Manager are met, including maintaining portfolio size, client satisfaction, low cancellation rates, high interview conversion rates, timely processing of training agreements, procedural compliance, and placement targets.
  

Continuous Improvement

• Identify opportunities to improve efficiency and quality of processes, particularly related to service standards and people management.
  

Requirements

• Strong collaborative leadership style with a can-do attitude.
  
• Ability to guide, supervise positively, and mentor others.
  
• Excellent engagement and people management skills.
  
• Strong written and verbal communication skills.
  
• Good planning and organizational skills.
  
• High-level problem-solving abilities.
  
• Proficiency in computer skills (Database and Email).
  
• Ability to maintain strong client relationships.
  
• Ability to work calmly under pressure.
  

Business Acumen

• Consideration of the bottom line in all activities.
  
• Understanding of the business.
  
• Excellent communication and presentation skills.
  
• Highly-developed people skills for building trusting relationships with clients.
  
• Ability to gather and convey information effectively.
  
• Logical problem-solving skills to prevent and resolve issues productively.
  

Qualifications

• Relevant experience in internship program administration or a similar role.
  
• Strong understanding of the international education sector.
  
• Demonstrated ability to manage multiple tasks and priorities independently.
  
• Excellent interpersonal skills with the ability to work with diverse groups.
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job