Sales Support Coordinator

At Capsa Healthcare, we are more than just a healthcare company. We are a team dedicated to engineering better care and empowering healthcare professionals with innovative solutions. Join us in our mission to shape the future of healthcare that may even help take care of your family members one day! View our suite of product solutions offered to clinicians at www.capsahealthcare.com. 

We are seeking an entry-level individual for the role of Sales Support Coordinator. This administrative position will focus on programs and initiatives that enable Capsa's sales support revenue producers to execute the core aspects of their job more effectively.  Capsa will provide the training required to be successful in this role. This is a remote position and preferred location of candidate is near a Capsa facility (Portland, Columbus, or Chicago). 

Become part of a team that supports the backbone of healthcare. If you are ready to make a difference and help shape the future of healthcare, APPLY NOW!

As a Sales Support Coordinator, your contributions to the team will include:

• Serve as a partner in developing and sustaining complex solutions that make our sales teams more effective and efficient through a mix of tools, processes and technologies. 
• Manage and support difficult customer billing issues that flow through the sales support team; research and resolve issues. 
• Manage contract renewal services and implement solutions for efficient revenue identification and realization. 
• Responsible for freight tracking and order follow-up.
• Create and maintain an order survey to capture Net Promoter Score information.
• Manage and produce custom reports for some of Capsa’s national/elite customers such as CVS, Yelp, Philips, Cyracom, etc.
• Work with the full sales support team to prepare and/or update ISO quality or information security documentation. 
• Provide project and initiative support to Customer Experience Director and other Capsa team members as necessary or requested.
• Maintain a high level of product knowledge of full Capsa line and act as subject matter expert amongst peers
• Serve as liaison between sales support as well as finance and operations teams.
• Work with Customer Experience Director to implement larger department vision in support of Capsa corporate goals.
• Provide on-going department training where appropriate and assist in the development of formal training programs.

What we ask of you:

• College degree preferred, or equivalent combination of education and experience
• 3+ years related experience in a similar administrative role in customer service, sales support or operations
• Exceptional verbal and written communication skills
• Strong team skills and the ability to work effectively with internal and external groups as part of various initiatives
• Demonstrated expert knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Excellent organizational, interpersonal, time management and communication skills

What We Offer:

You will also enjoy a solid compensation and benefits package, including, but not limited to, the following: 

• Competitive industry wage
• Paid time off
• Paid holidays
• Medical, dental and vision insurance
• Paid parental leave
• 401(k) with company match
• Company-paid Life, AD&D and Long-term disability insurance

Voluntary programs for:

• Short-term disability
• Supplemental Life
• Accidental Injury and Hospital Indemnity insurance
• Critical Illness insurance
• Identify theft coverage

EEO/AA Employer/Vet/Disabled