Manager of Key Accounts

Location: Remote

Job Type: Full-time

Job Summary:  The Key Account Manager is responsible for the management and growth of key client accounts. This role supports key account-level clients and contributes to implementing strategies that aim to meet their client needs and achieve client satisfaction, revenue growth, and long-term partnerships.

Responsibilities:

1. Revenue Retention and Expansion:

• Retain and grow assigned key accounts with the necessary Solution Selling skills.

2. Client Relationship Building:

• Build and nurture strong relationships with clients serving as the primary point of contact.
• Learn and understand client goals, needs, and expectations to ensure successful collaboration.

3. Collaborative Communication:

• Communicate effectively with internal teams to relay client requirements and expectations.
• Collaborate with cross-functional teams to ensure seamless service delivery.

4. Problem Solving:

• Support in identifying and addressing client issues promptly.
• Learn to troubleshoot challenges and contribute to timely solutions ensuring a positive client experience.

5. Account Analysis:

• Analyze account performance and identify growth opportunities based on client needs.
• Contribute to the development of strategies to optimize client accounts.

6. Reporting and Documentation:

• Generate regular reports on account status and performance.
• Conduct QBR/ABRs
• Maintain accurate records of client interactions, agreements, and progress.

7. Customer Satisfaction:

• Monitor and maintain high levels of customer satisfaction by delivering exceptional service.
• Seek feedback and actively participate in enhancing the client experience.

8. Market and Industry Knowledge:
   • Stay informed about industry trends, market developments, and competitor activities.
   • Share relevant information with key account-level clients and contribute to account strategies with insights.

Qualifications:

• Bachelor's degree in business, or a related field.
• Entry-level professional experience in account management.
• A willingness to learn and develop skills in client relationship management.
• Good communication and interpersonal skills.
• An eagerness to assist in managing and growing key client accounts.
• An ability to work collaboratively as part of a team.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities effectively.
• Problem-solving aptitude with attention to detail.
• Familiarity with the security industry is a plus.