Medical Receptionist

This is a remote position.

Schedule:

• 25 hours per week
  
• Client needs 2 assistants to cover between 8:30AM and 6:30PM UK
  
• 5 hours each, schedule may shift within these hours
  

Client Timezone: UK Time Zone

Client Overview

Join a thriving multi-site medical clinic that’s revolutionizing patient care through efficient, technology-driven processes. This growing healthcare provider is dedicated to delivering top-notch medical services while ensuring a smooth, patient-friendly experience from the first point of contact. As part of a dynamic team, you’ll play a crucial role in maintaining the clinic’s reputation for excellence and contributing to its continued growth and success.

Job Description

Embark on an exciting opportunity as a Medical Receptionist for a forward-thinking UK-based medical clinic. In this pivotal role, you’ll be the friendly face and voice of the clinic, managing patient interactions with warmth and professionalism. Utilizing cutting-edge technology like Zoom for calls and Clinico for patient bookings, you’ll ensure seamless clinic operations while honing your skills in the healthcare sector. This position offers the perfect blend of administrative expertise and patient care, allowing you to make a real difference in people’s lives while working flexibly from the comfort of your home.

Responsibilities

• Be the welcoming first point of contact for patients, answering calls and emails with a warm, professional demeanor
  
• Master the Clinico patient booking system to efficiently schedule and manage appointments, ensuring optimal clinic flow
  
• Maintain accurate and up-to-date patient records, contributing to high-quality, continuous care
  
• Provide comprehensive information about clinic services, addressing patient inquiries with knowledge and empathy
  
• Collaborate closely with the clinic team, facilitating smooth daily operations through effective communication
  
• Handle sensitive patient information with the utmost discretion and confidentiality
  
• Tackle a variety of administrative tasks to support the clinic’s mission of providing exceptional healthcare
  
• Adapt to changing priorities and manage multiple responsibilities in a fast-paced medical environment
  

Requirements

• Excellent English communication skills, with the ability to convey warmth and professionalism in both written and verbal interactions
  
• Previous experience in a medical receptionist or admin role is highly valued, but we’re also eager to train the right candidate
  
• Tech-savvy individual with a knack for quickly learning new software systems
  
• Proficiency in using Zoom for professional phone calls and virtual meetings
  
• Strong sense of discretion and commitment to maintaining patient confidentiality
  
• Exceptional customer service skills with the ability to handle challenging situations with grace and professionalism
  
• Meticulous attention to detail and superior organizational skills
  
• Flexibility to work within UK business hours from your home office in the Philippines
  
• Enthusiasm for growth, with the potential to take on increased responsibilities and hours as the clinic expands