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Front Desk Agent

Remote:

Hybrid

Contract:

Full time

Salary:

2 - 26K yearly

Experience:

Entry-level / graduate

Work from:

London (GB)

Offer summary

Qualifications:

Previous experience with people required, Hotel experience preferred, Ability to assist high-profile guests discreetly, Multilingual skills are a plus, Strong teamwork and detail orientation.

Key responsabilities:

Greet and assist guests warmly
Shape the guest experience positively
Ensure exceptional service at all times
Collaborate with team for excellent operations
Participate in upselling to maximize commission

SH Hotels & Resorts Hospitality: Hotels, Restaurants & Leisure Large http://www.shhotelsandresorts.com/

1001 - 5000 Employees

See more SH Hotels & Resorts offers

Job description

Overview:

Grow with us...

At 1 Hotels, the Front Desk is the heart of our operations, where first impressions are made and unforgettable experiences begin. We are seeking a warm, welcoming, and articulate Receptionist who is passionate about providing exceptional service and thrives in a dynamic, mission-driven environment.

As the first person to greet our guests, you'll play a crucial role in shaping their entire stay. If you love meeting new people, being of service, and contributing to a brand that cares deeply about nature and well-being, we’d love to chat with you.

Qualifications:

About you...

Experience: Ideally previous experience working with people is a must, previous work in a hotel would be a plus. Ability to assist High profile guests with integrity and discretion is a must.
Multilingual: Ability to speak a secondary language is a plus.
Team Player: You’re a hard worker, detail-oriented, and excel in a team setting.

Why Join Us?

Competitive Salary: £13.37 per hour, plus service charge
Uncapped Commission: Enjoy the potential for commission incentives through upselling.
Mission-Led Company: Be part of a brand with a purpose, where your work contributes to something greater.
Paid Volunteering: Make a difference while you work with opportunities for paid volunteering.
Thriving Team Environment: Join a team that values collaboration, fun and passion.
Growth Opportunities: Be part of the first 1 Hotel in Europe, with numerous new openings and opportunities for career progression.
Flexible Skills: We welcome transferrable skills and are especially looking for someone who LOVES interacting with people and providing exceptional service.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

Nature-Inspired Work Environment: Embrace a Designed by Nature workspace that reflects our commitment to sustainability.
Retirement Planning: Plan for your future with our retirement benefits.
Paid Personal Days: Enjoy time off to recharge.
Career Advancement: Grow with us as we expand across Europe and beyond.
SH University: Access professional development and certifications through our exclusive online learning platform.
Recognition Program: Earn rewards and pay it forward with our team member recognition initiatives.

If you're ready to be a part of a pioneering hotel in Europe and help us create unforgettable guest experiences, apply today and start your journey with 1 Hotels.