Administrative Support Coordinator - Telehealth

Gateway Rehab Center (GRC) has an opportunity for an Administrative Support Coordinator who provides administrative and operational support to our GRC Telehealth team in Robinson, PA. This is a new position which starts out at 100% remote and moves to 50% onsite once the GRC Telehealth office opens at the beginning of 2025.  You must live in the Pittsburgh, PA region.  

Responsibilities

• Processes patient evaluations, admissions, and discharges in Electronic Health Records.  
• Assists in scheduling individuals for services with Electronic Health Records.
• Greet visitors and patients and notify staff as people arrive for appointments.
• Completes word processing, data entry, and filing duties.
• Trains new administrative staff in office procedure and electronic medical record use.
• Monitors patient liability and payment rate, including tracking patient liability, reminding patients, and referring nonpaying patients to site manager. Also, accepts patient liability payments and makes bank deposits.  
• Coordinates and processes patient drug screening.
• Answer multi-line phone in a professional and pleasant manner, screen, and correctly direct calls to the appropriate staff.
• Answer visitor inquiries and provide basic information as to services and programming.
• Perform clerical duties as needed.
• Audits patient charts, including admissions and discharges.
• Supports operations of doctor/nurse day, including scheduling appointments, authorization and ordering of patient medication, and communication with pharmacies.
• Orders supplies needed for office operations.
• Ensures office equipment is functional and take responsibility for smooth functioning of office.
• Generates and responds to correspondence.
• Maintain neat and organized appearance of the lobby and front desk area.
• Supports site medical records, including maintaining patient records and finalizing patient record after discharge.
• Attends site and operations meetings as needed.
• Performs related duties as needed.

Knowledge, Skills, and Abilities

• Strong communication and organizational skills  
• Solid computer proficiency and experience  

• High School diploma or GED.

Preferred Requirements

• Post high school, business or professional school graduate.  

Additional Requirements

• Pass PA Criminal Background Check
• Obtain Child Abuse and FBI Fingerprinting Clearances
• Pass drug screen
• TB Test
• Obtain/First Aid Certification 

Work Condition

• Starts out at 100% remote. Moves to 50% onsite once site opens in 2025
• Hybrid - (office based and remote) 

GATEWAY IS AN EQUAL OPPORTUNITY EMPLOYER M/F/V/D