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Customer Success Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

New York (USA), United States

Offer summary

Qualifications:

4+ years in customer success or account management, Experience with SaaS applications, Proven track record in managing accounts, 2+ years experience in Cybersecurity.

Key responsabilities:

Develop and maintain strong customer relationships
Monitor customer health metrics and address concerns

Zafran Security Computer Hardware & Networking SME https://www.zafran.io/

11 - 50 Employees

See more Zafran Security offers

Job description

Description

Zafran is looking for an experienced and highly motivated Customer Success Manager to join our team. The ideal candidate will be passionate about ensuring customer satisfaction, driving renewals, and fostering long-term relationships. This role is critical in managing customer accounts, understanding their needs, and ensuring they achieve maximum value from our solutions.

About Zafran

The Zafran Threat Exposure Management Platform is the first and only consolidated platform that integrates with your security tools to reveal, remediate, and mitigate the risk of exposures across your entire infrastructure. Backed by Sequoia , Zafran uses an agentless approach to reveal what is truly exploitable, while reducing manual prioritization and remediation through automated response workflows.

What you will do

Develop and maintain strong relationships with customers, acting as their primary point of contact post-sales.
Understand customer goals and challenges to provide tailored support and solutions.
Ensure that a plan is in place with each customer for deployment, onboarding, and expanded use of the Zafran platform.
Monitor customer health metrics and proactively address any issues or concerns.
Manage customer accounts, ensuring timely renewals and identifying upsell opportunities
Gather customer feedback and collaborate with internal teams to inform product development and improvements.
Collaborate with the technical support and engineering teams to resolve complex customer issues.

Requirements

4+ years of experience in customer success, account management, or a related role, preferably in the cybersecurity or technology sector
Proven track record of managing and growing customer accounts
Proven experience working with SaaS applications, ideally in a customer-facing role.
Ability to manage multiple customer accounts and projects simultaneously.
Proficiency in using customer relationship management (CRM) tools and other relevant software.
Excellent problem-solving and analytical skills.
2+ years of work experience with Cybersecurity