Head of Customer Success

Who We Are:

At Occuspace, we believe the physical world should be as data-driven as the digital world. Space utilization data drives better and more sustainable design, management and experience of physical spaces. Our mission is to make it simple and easy to collect and act on this data. We have a lot of work to do to make space utilization data a standard metric for all commercial buildings, but with a world class team working in a low ego environment, we believe we can truly change how we design, manage, and experience the built environment.

What You'll Do:

We are seeking an experienced and dynamic Head of Customer Success to join our leadership team. The ideal candidate will have a proven track record of building and nurturing customer relationships, driving client value through data insights, and successfully leading and developing high-performing teams. Experience in Corporate Real-Estate and office space planning and design is desirable but not necessary. This senior leader will play a key role in shaping and executing our customer success strategy, revenue expansion, and contributing to overall company growth.

Key Responsibilities:

• Serve as a strategic advisor on the leadership team, contributing insights and recommendations to drive organizational goals.
• Oversee the management of key customer accounts across various verticals, ensuring long-term satisfaction and retention.
• Develop and implement scalable account management strategies to support the company’s growth and ensure alignment with overall business objectives.
• Own the company expansion number as a CS department.
• Create a scalable way to analyze customer data to identify trends, opportunities, and potential risks, and provide actionable recommendations and insights to customers. 
• Lead cross-functional collaboration with departments such as Product, Marketing, Sales, Operations, and Engineering to achieve client and company objectives.

• Build, mentor, and inspire a team of account managers, fostering a culture of excellence, accountability, and innovation.
• Establish clear performance metrics, provide ongoing coaching, and ensure the team is equipped to meet and exceed goals.
• Define and implement processes and tools to improve operational efficiency and scalability within the Customer Success function.

Our Commitment to You

The Occuspace team, executives, advisors, and investors are here to help you succeed and become a highly valued team member. Everyone will help train, support, mentor, connect, and collaborate with you to meet and exceed your goals. You will work in the fast growing multi-billion dollar space management industry with key insights into some of the newest technology and solutions available in the marketplace.

This is an opportunity to join a fast-growing startup and have a seat at the table helping to shape the trajectory of this company. If you are interested in rolling up your sleeves and making a real impact, come join us.

Requirements

• 10+ years in account management, customer success, or related fields, with at least 5 years in a senior leadership role managing teams and influencing cross-functional stakeholders.
• Demonstrated ability to develop and execute strategies that align with organizational goals, drive customer success, and contribute to revenue growth.
• Strong analytical skills with the ability to interpret customer data, industry trends, and business metrics to inform strategy and improve outcomes.
• Experience working with diverse teams including Product, Sales, Marketing, Operations, and Engineering to align on and deliver client goals.
• Exceptional ability to build, mentor, and lead high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Superior verbal, written, and presentation skills, with the ability to communicate complex ideas effectively to both internal teams and external clients, including C-suite executives.
• Experience establishing scalable processes, implementing tools, and optimizing workflows to enhance team efficiency and client success.
• Familiarity with CRM platforms, customer success tools, and analytics software to support data-driven insights and automation.

Benefits

• Competitive base salary with commission and bonus structure.
• Equity Compensation: Stock options for qualified candidates
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401(k).
• Professional development opportunities and career growth potential.
• Remote work flexibility.