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Position Summary:
The Program Manager is the primary client account and relationship manager for KBI-PM, driving business delivery with exemplary client service to maximum benefit for the company in a sustainable manner. Candidates may be considered for this role at the Associate Program Manager level depending on experience level. The Associate Program Manager is a key client account and relationship manager for projects of limited scope, or discrete project scopes which are part of a larger program (such as stability programs). In this capacity, the Associate Program Manager drives business delivery with exemplary client service to maximum benefit for the company in a sustainable manner.
Responsibilities:
Client Management:
- Responsible for relationship and account management for assigned clients/portfolios
- Cultivates Client relationship and escalates any Client and team concerns through appropriate leadership channels
- Primary point of contact for all Client communications and coordination of third-party vendor and project needs
- Supports PM-VOC process and works to identify and address opportunities to improve client service
Program Management:
- Manages project timelines through all phases of development, from project award and kick-off through close-out
- Ensures that projects are conducted on time, within scope and budget, and meet Client agreed upon quality standards and expectations through cross-functional project team alignment
- Develops, manages, and updates project plans in a timely manner. Communicates project status, progress, timelines, changes in schedule, scope changes, technical and/or quality issues to all relevant personnel in the company, and with the Client
- Schedules, facilitates and documents program related client team meetings, including issuance of agenda, action items, meeting minutes, client communications, etc.
- Leads cross-functional teams without direct authority by casting a clear vision of project objectives/priorities and motivate the team to achieve them.
- Able to resolve conflict and foster collaborative partnerships with others to achieve peak performance, seeking direction and support from PMO leadership as required
- Analyzes risk, establishes contingency plans and identifies trigger events and responsibility for initiating mitigating action.
- Gathers stakeholder input and ranks the top project risks in terms of total impact
Business/Financial Management:
- Schedules and facilitates strategic client discussions and Joint Steering Committee meetings as required with Senior/Executive Leadership participation and support. Generates meeting minutes and actions items for follow-up
- Manages the technical and strategic development of the program drawing on relevant Technical leadership from across the organization. This process includes generating and presenting resulting proposals and change orders to the client as appropriate
- Manages all contractual and financial aspects of the project, including finalization of change order and subsequent amendments, monthly budget reviews, forecasting, materials review, assessment of work performed and appropriate Client invoicing and vendor payments
- Supports PMO with PLF readiness as required. May generate or contribute project-specific information and status updates, and present at scheduled cross-department meetings
- Assists Business Development Department in development of proposals as needed
PMO Support:
Acts as a contributing member of Program Management Organization
Leads or contributes to departmental initiatives as appropriate, including procedure development and improvement
Develop and support achieving site goals and objectives (Balanced Score Card)
Other duties as required
Requirements:
Program Manager:
- Minimum bachelor’s degree required, preferably in science or related discipline PMP certification (current or planned in the future)
- Minimum 5 years industry experience, with some direct project management experience
- Familiarity with Good Manufacturing Practices
- Language Ability: Proficiency in English required.
- Excellent written and oral communication skills.
- Reasoning Ability: Client interface and strong negotiating skills an advantage. Strong attention to detail. Well organized with ability to prioritize multiple tasks
- Ability to make and meet commitments.
Associate Program Manager:
- Minimum bachelor’s degree required, preferably in science or related discipline.
- PMP certification (current or planned in the future).
- Minimum 2 years industry experience.
- Direct project management experience a plus.
- Familiarity with Good Manufacturing Practices
Salary Range: $68,402 - $94,052 (Associate Program Manager) $96,830 - $133,142 (Program Manager)
Salary range provided per current averages and expectations. The salary and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range. KBI has a robust total rewards strategy which includes an annual bonus structure for all employees, medical, dental, and vision coverage, paid PTO and holidays, Sabbatical program, 401K matching with 100% vesting in 60 days and employee recognition programs.
About KBI:
KBI Biopharma, Inc., a JSR Life Sciences company, is a global contract development and manufacturing organization (CDMO) providing fully integrated and accelerated drug development and biologics manufacturing services to life science companies. KBI supports its 500+ customers in advancing more than 160 drug candidates from preclinical and clinical stages to market, including the manufacture of ten commercial products. Recognized for quality manufacturing, KBI delivers robust process development and cGMP manufacturing services across its six global locations in the USA and Europe. For more information, visit www.kbibiopharma.com.
KBI is a proud EEO/AA employer dedicated to building a diverse and inclusive workforce. We believe that innovation thrives in an environment where all voices are heard and valued. That's why we actively seek individuals from all backgrounds – regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability, or veteran status – and strongly encourage all qualified candidates to apply and bring their unique perspectives to our team.
KBI Biopharma is committed to providing a safe and healthy workplace. Any employee entering a KBI site located in the US must inform KBI Biopharma of their vaccination status and must submit their vaccination status. All vaccinated employees are required to provide proof of their COVID-19 vaccination, with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization.
KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.
I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary.
I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.
