Operations Specialist Europe

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

Reporting to the Regional Operations Manager, Western Europe, the Operations Specialist plays a key role in ensuring the smooth functioning of G Adventures’ tours, supporting both internal and external stakeholders. This role involves overseeing day-to-day operations to ensure a seamless travel experience for our CEOs (Tour Leaders), passengers, and supply chain partners. A significant part of the role focuses on financial accuracy, including verifying invoices, resolving discrepancies, and collaborating closely with the Finance department to reconcile expenses.

Additionally, the Operations Specialist contributes to the optimization of existing itineraries and the development of new ones, ensuring both operational efficiency and financial integrity.

This position is remote and requires residency in Italy.

What you'll be doing

• Communicate any significant trip details to vendors, suppliers, CEOs and other relevant individuals in preparation for a trip.

• Monitor department email accounts as requested, actioning emails according to priority.

• Action technical questions from GCO’s (Inside Sales department) concerning trips.

• Support the Reservations department with any aspects of a trip’s required reservations, modifications and cancellations in a timely and efficient manner.

• Handle the region's finances including investigate and solve issues of incorrect invoices in a timely, and efficient manner

• Identify problems in operations process and resolve them in a quickly and timely manner.

• Contribute to the enhancement of internal processes through identification, analysis, and implementation of efficiency and effectiveness improvements.

• Handle incidents and assist CEOs and/or travellers in a professional, empathetic and efficient manner

• Ensure accurate validation of trip budgets.

• Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.

• Assist the Regional Operations Manager in day-to-day coordination, and management of business operational activities.

• Help create customized trips upon request

• Develop a thorough understanding of and capability in all Department administrational roles and tasks in order to provide holidays/sick cover.

• Help prepare for and assist with the CEO recruitment, training, and provide the CEOs with the needed support 

• Carry the Operations Emergency Phone on a rotational basis

• Other duties as assigned by Regional Operations Manager.

Desired Skills & Experience

• At least 2 years in the Tourism industry 

• Superior attention to detail and accuracy

• Positive attitude and the desire to be part of a close-knit and effective team

• Exceptional English written and oral communication

• Experience in problem-solving and analytical thinking

• In-depth regional knowledge of Western Europe, particularly France

• Advanced organisational, time management and problem solving skills

• Intermediate knowledge of Excel and general computer skills

• Ability to adapt to an environment that is subject to constant change

• Solid knowledge of the Travel industry and geography of the region

• An understanding and commitment to customer service

• Fluency in French required.

• Any experience as a tour leader is considered an advantage.

• Self-starter able to work remotely. 

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.