Director, Dealer Relations

About the Role:

Grade Level (for internal use):

We are seeking a strategic, data-driven Director of Dealer Relations with a proven track record in enhancing customer retention and growth through exceptional client service. This role is crucial in understanding customer challenges and leveraging data to drive meaningful outcomes with our product solutions, while maintaining full accountability for customer satisfaction and engagement.  This role requires a deep understanding of customer needs, a commitment to driving success through our product offerings, and a proven history of achieving outstanding customer outcomes while managing budgets effectively and ensuring customer satisfaction and engagement. 

Key Responsibilities: 

• Lead account and revenue retention efforts, ensuring strong dealer relationship management focused on customer success. 

• Contribute to and be fully aware of launch planning and product implementation, providing guidance to Dealer Relations Managers on training and continuous improvement initiatives. 

• Leverage the Operations team and data to fully understand your territory, identifying opportunities and challenges that can be addressed through our solutions.

• Utilize data analytics to monitor the status of every customer, ensuring a comprehensive understanding of their engagement levels. 

• Maintain a sales mentality while focusing on superior account management to identify upselling opportunities and additional revenue streams. 

• Focus on customer expansion by actively supporting any regional or enterprise group needs to maximize client success.

• Develop and implement targeted approaches and strategies to achieve upselling goals, including tailored presentations and value propositions based on customer needs. 

• Mentor and develop a team of Dealer Relations Managers, holding team members accountable for performance and instilling a culture of ongoing learning and growth. Inspire and challenge the team to continuously improve and exceed their potential. 

• Ensure Dealer Relations Managers are held accountable for their productivity and professional growth, providing regular feedback and support for their development. 

• Recommend and implement best practices tailored to your territory, aiming for effective strategies that can be rolled out nationwide. 

• Collaborate closely with partner departments (e.g., Product Development, Marketing, Sales) to stay fully informed of product updates, upcoming releases, and overall status, ensuring alignment in customer communications. 

• Ensure all initiatives are executed within budget, monitoring expenditures to maintain financial efficiency. 

• Act as the primary contact for your Dealer Relations team, addressing escalated issues and ensuring adherence to service level agreements. 

• Conduct ongoing reviews of customer accounts to assess and enhance the value our product delivers, using data-driven insights. 

• Communicate product functionalities and advocate for additional services that align with client needs. 

• Collaborate with Sales, Marketing and Operations to meet growth targets and generate new business referrals through strong customer relationships. 

• Network with clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups. 

What Makes an Exceptional Director, Dealer Relations: 

• Data-Driven Approach: Expertise in leveraging analytics to inform strategies, drive performance, and enhance our customer experience. 

• Empathy and Client-Centric Mindset: Ability to deeply understand customer challenges and pain points, ensuring tailored solutions that support their success with our product. 

• Sales Mentality: Strong focus on identifying upselling opportunities and additional revenue streams while maintaining superior account management. 

• Strategic Approaches: Ability to develop and implement targeted strategies to achieve upselling goals, including personalized engagement and proactive outreach. 

• Strong Leadership and Accountability: Capability to inspire, develop, and hold team members accountable while instilling best practices for strategic customer engagement. 

• Culture of Learning: Commitment to fostering an environment of ongoing learning and growth, challenging the team to strive for excellence. 

• Customer-Centric Focus: Full accountability for the happiness and engagement of every customer, with keen attention to their status and needs. 

• Budget-Conscious Mindset: Mindful of budget constraints, ensuring that all initiatives are executed efficiently and effectively. 

• Excellent Communication: Ability to convey complex information clearly and persuasively to diverse stakeholders. 

• Proven Problem-Solving Skills: Track record of effectively addressing client issues and proactively identifying opportunities for enhancement. 

Qualifications:

• 8 or more years of professional experience working in sales, marketing or customer service

• Prior management experience leading and managing field teams

• Significant experience working with CRM tools

• Strong verbal and writing communication

• Strong influencing skills

• Ability to develop meaningful relationships

• Negotiate effectively, finding win-win solutions in a non-confrontational way

• Proactively solicit feedback

• Regularly assess individual performance and adapt your work to achieve better results

• Passionate, enthusiastic, can do attitude

• Vested interest in the team and company’s success

Expected Hours of Work:

This is a full-time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required. This role requires 70%-80% travel within the region and nationally as needed. A valid driver license is required to perform the job.

About automotiveMastermind:
 

Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:

Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.