You could say we're at the center of the center.
Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now.
Job Overview
Position Schedule: Full-Time
The Senior Director, Operations is a registered supervisor of Canadian Investment Regulatory Organization (CIRO) with overall responsibility for Canada Operations Division within the Canada Business Unit.
The role involves strategically ensuring integration and alignment with Firm and Canada Business Unit needs, direction, risk, strategy, and regulatory environment. In addition, prioritize and sequence Operational initiatives to enhance the impact our Financial Advisors strive to have on the lives of our clients and their families, thus creating an ideal client experience.
Responsible to the division's General Partner this executive leader sits on the senior leadership group, along with other General Partners and senior leaders of the division. The role has full responsibility for over 100 associates with several tiers of management.
Responsibilities
- Executive oversight and strong understanding of a broad variety of investment operational areas including but not limited to: account onboarding and activation, securities and money movement, registered account processing, Trade settlement and corrections, Mutual fund processing, corporate actions, security processing, Reconciliation, Client Tax reporting.
- Responsible for working cross functionally to identify strategy and drive results in alignment with the division and firm's direction including structure, talent, and objectives.
- Accountable for the division's systems and processes including client and branch facing systems downstream impact, the risks and controls, industry process and procedures related to the area, and existing relevant rules and regulations.
- Proactively identify changing rules and regulations for the financial industry, Canadian Revenue Agency (CRA) and Internal Revenue Service (IRS) including qualified intermediary (QI).
- Develop new procedures and systems to ensure compliance; Anticipate current and future business needs and ensure the systems and processes are developed to handle these needs.
- Drive organizational business evolution and technology innovation through a deep understanding of the Canada brokerage operations landscape and industry leading practices.
- Engage with Legal and Compliance stakeholders to define solutions/processes that fit within the regulatory framework, to build scale, capacity and contribute to creating an ideal client and branch experience.
- Vendor oversight of outsourced technology (e.g, Broadridge, Fundserv) and outsourced resourcing.
Skills/Requirements
- Ten or more years of relevant Financial Services and/or Public Accounting experience with a minimum of seven (7) years of progressive leadership experience required. Experience with tax oversight, Canada Revenue Agency (CRA) tax rules is a plus.
- Bachelor's degree required. Concentration in business, accounting, finance, or management preferred. Advanced degree or CPA is a plus.
- Conduct and Practices Handbook exam and Partners, Director, Senior Officers exam required within 120 days of hire.
- Canadian Securities Course and Life License Qualification Program (LLQP) must be completed within 12 months of hire.
- Industry experience including demonstrated knowledge of regulatory obligations and expectations with strong understanding of the major functions in Canada brokerage Operations, and how they interact, including account activation and onboarding, asset movement, trade operations and portfolio rebalancing, clearing, custody and client reporting, products, and services.
- Experience leading geographically dispersed multi-cultural teams within a complex organization.
- Experience leading complex technology initiatives through project leaders, internal and external stakeholders providing guidance/ direction and influence key decisions.
Awards & Accolades
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones
Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones
About Us
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
