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Associate Medical Manager - Remote Engagement Service (RES)

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Bangladesh

Offer summary

Qualifications:

Qualified MBBS professional with MPH or MSc in Public Health., Minimum 5 years of relevant experience., Experience in health education campaigns., Strong communication and writing skills..

Key responsabilities:

Develop health education knowledge bank and FAQs.
Provide expert medical responses to inquiries.

Noora Health Non-profit Organization - Charity Scaleup https://noorahealth.org/

201 - 500 Employees

See more Noora Health offers

Job description

Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones.

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, and Indonesia, Noora Health has trained more than 10.6 million caregivers, representing over 7 million patients across 10,900+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

In 2024, Noora Health was honored to be featured in an essay in The New York Times which vividly captured a universal story of love and compassion through our collaboration with Sri Jayadeva Institute of Cardiovascular Sciences and Research in Bangalore, India.

WHAT YOU WILL DO

Develop a comprehensive knowledge bank and FAQs for phone-based health education, ensuring accessibility and relevance for patients and caregivers.
Create standardized, evidence-based responses to address common queries from patients and their family members.
Provide expert medical responses to queries referred by other members of the medical support team.
Serve as the technical liaison between the medical team, phone-based health education team, and health communication team, ensuring seamless collaboration.
Conduct periodic audits and quality checks on medical responses and prepare detailed reports on findings.
Lead capacity-building efforts and supervise the medical support team to enhance their skills and effectiveness.
Monitor, evaluate, and report on the activities of the medical support team to ensure optimal performance.
Undertake any additional tasks assigned by the medical team to support ongoing initiatives.

WHO ARE WE LOOKING FOR

A qualified MBBS professional, preferably with an MPH or MSc in Public Health.
A minimum of 5 years of relevant experience in phone-based health education, managing medical knowledge banks, and responding to medical queries.
Experienced in co-designing and managing digital platform-based health education campaigns.
Strong communication and writing skills, with the ability to convey complex medical information effectively.
Proficient in using various digital platforms and software, including Google Workspace, Freshdesk, WhatsApp, and others.
Experienced in teamwork, supervision, monitoring, and team management, with a proven ability to lead and mentor teams.

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.