Product Owner - ServiceNow ITOM

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

Honesty

Reliability

Curiosity

Collaboration

Passion

About the role and what you'll be doing: 

We are seeking a dynamic and experienced Product Owner to join our team and lead the development and configuration of our ServiceNow IT Operations Management (ITOM) platform.

• Product Vision & Strategy: Define and communicate the product vision and strategy for ServiceNow ITOM, aligning with business goals and customer needs.
• Backlog Management: Create, prioritize, and maintain the product backlog, ensuring it reflects the product roadmap and stakeholder requirements.
• Stakeholder Collaboration: Work closely with stakeholders, including IT, business units, and external partners, to gather requirements and ensure alignment with the product vision.
• Development Oversight: Lead the development team in the design, development, and configuration of ServiceNow ITOM modules, ensuring high-quality deliverables.
• Sprint Planning: Facilitate sprint planning sessions, daily stand-ups, and retrospectives to ensure efficient and effective development cycles.
• User Stories & Acceptance Criteria: Write clear and concise user stories and acceptance criteria, ensuring they are well understood by the development team.
• Quality Assurance: Collaborate with QA teams to ensure thorough testing and validation of new features and configurations.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Required Qualifications:

• Experience: Minimum of 2 years of experience as a Product Owner or similar role and general understanding of Information Technology systems.
• ServiceNow Expertise: In-depth knowledge of ServiceNow ITOM module is a plus.
• Agile Methodologies: Strong understanding of Agile methodologies and experience working in Agile development environments.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.

Why Ensono?

Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. 

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off
• Two health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Depending on location, ability to take advantage of fitness centers
• Wellness program
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.