Offer summary
Qualifications:
Comprehensive IT service processes understanding, Experience with Matrix42 products/solutions.Key responsabilities:
- Design comprehensive solutions for scalable service processes
- Analyze existing ITSM processes and develop holistic concepts
- Lead implementation of new ITSM solutions and adapt to business processes
- Train stakeholders, prioritize backlogs, ensure quality standards
- Recommend/implement new tools/technologies for ITSM improvement