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Patient Care Manager

fully flexible
Remote: 
Hybrid
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 
Southlake (US)

Offer summary

Qualifications:

High School Diploma/GED, Strong customer service mindset, Excellent communication and basic math skills, Minimum of 3 years of full-time experience.

Key responsabilities:

  • Build relationships with patients
  • Educate patients about treatment options
  • Address questions and concerns
  • Overcome objections to schedule treatments
Serenity Healthcare logo
Serenity Healthcare Scaleup https://serenityhealthcare.com/
201 - 500 Employees
See more Serenity Healthcare offers

Job description

PCM (Patient Care Manager) 
 
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. If you like building relationships, showing compassion, and helping people to improve their lives, keep reading. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to life changing FDA approved treatment options. We are seeking a Patient Care Manager. 
 
Benefits  

  • Entry point to one of the most stable, rapidly growing industries with no experience  

  • 90% of insurance benefits (Medical, Dental, Vision) covered for your whole family   

  • 20 days off annually (10 PTO days and 10 Holidays)   

  • Employee access to Serenity’s treatment options 

Responsibilities   

  • Build relationships with patients by showing a high degree of compassion and connection 

  • Educate patients about Serenity’s life changing treatment options 

  • Address questions and concerns about Serenity’s treatment options 

  • Overcome objections to get patients scheduled for treatment 

  • Learn and be willing to step into other roles as needed 

Qualifications  

  • High School Diploma/ GED.    

  • Strong customer service mindset.  

  • Excellent verbal and written communication, and basic math skills.    

  • Minimum of 3 years of full-time experience 

  • Experience in the following roles have translated well: orthopedic, dental or vision offices, caregiver for children with disabilities (autism, muscular dystrophy, etc.), professional tutoring, personal coaches and high-end restaurant servers. 

About  
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.  
 
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. 
 
Learn More About Us  

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Problem Solving
  • Compassion
  • Relationship Building

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