Coaching Lead (Secondment) - Colleague Experience Innovation

End Date

Wednesday 27 November 2024

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Flexibility in when hours are worked, Hybrid Working, Job Share

Job Description Summary

JOB TITLE: Coaching Lead (12 Month FTC/Secondment)
LOCATION(S): Leeds, Halifax, Bristol or Edinburgh
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Do you want to be part of a team that is responsible for transforming our culture through the delivery of signature activities, having a deep impact on the way 70,000 colleagues feel about working at LBG? If this sounds fun and challenging, come join us on our growth journey!

Job Description

Works as a senior functional specialist/business partner or may lead a sub department within employee experience innovation.  All specialist roles contribute to policy development and seek to improve the quality of human interaction.  May lead projects specific to own specialism.

• Manages key client and customer relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organisation.
• Analyses key themes using data from a wide range of sources and identifies possible impacts on the business.
• Takes responsibility for implementing formal development frameworks for a substantial department, while informally coaching and mentoring others throughout the organisation and investing in own personal development.
• Initiates, formulates and implements new business practices for own discipline, while managing the development and/or delivery of a significant element of the organisation's change management programme
• Develops functional or operational policies and participates in developing policy frameworks for area of responsibility or department, creating underlying procedures and monitoring their implementation within the organisation.
• Manages and delivers required outcomes for a portfolio of projects while reporting to senior colleagues.
• Makes a significant improvement on short-term or long-term business performance by recommending authoritative technical and/or professional solutions.
• Manages a significant portion of the organisation's risk management and/or control process, contributing to the development and implementation of risk management policies and procedures.
• Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
• Manages output delivery for a substantial operational department by leading others.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us

In return for bringing us your experience, passion and engagement, we're offering a strong platform to fulfil your career potential.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive work environment where all our colleagues can be themselves and succeed on merit.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

If you’d like reasonable adjustments to be made to the recruitment process, just let us know.

If you’re excited by the thought of becoming part of our team and this role, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.