The Client Success Delivery Manager is responsible for the daily delivery and execution for assigned client accounts and managing and mentoring team members. You will oversee the performance, development, and management of direct reports while building strong relationships across internal departments and external partners. This role will work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams. You will seek to proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.
We are looking for dedicated, high caliber professionals who are smart and energetic, have a positive attitude and take pride in their work. People managers with marketing and Beverage and Alcohol industry knowledge, ready to take that next step and build an exceptional career with an exceptional company are encouraged to apply. Team players with excellent project management and communication skills who thrive in an exciting, ever changing environment, come join us!
Responsibilities
Responsible for ongoing day-to-day client relationship management on assigned accounts
Oversee the performance, development, and management of direct reports
Build strong relationships across internal departments and external partners
Manage all aspects of technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost
Provide problem recognition, research, isolation, and resolution steps
Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
Lead client calls, manage status reports, and provide meeting minutes.
Train new team members and current team members on product and processes, be able to provide client- facing training as necessary.
Proactively provide thought leadership, tactical solutions, and process improvements to both internal and external stakeholders.
Requirements
Excellent project management and communication skills
Advertising industry knowledge, commitment to client service required
Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
Strong interpersonal skills, ability to work with cross-functional teams
Ability to thrive in a fast-paced, changing environment
Must be available for a flexible work schedule to accommodate clients on advertising deadlines
Must possess a strong work ethic, be self-motivated, and have a team player mentality
Must be thoroughly computer literate and able to learn new software and applications quickly
Some travel required
BrandMuscle requires all team members to either receive a COVID-19 vaccination or to test and mask appropriately to protect themselves and other team members if interacting with coworkers, clients or vendors
Experience
Agência Cubo
Fieldwire
Journey Digital Agency
WorkRamp
HERE Technologies
