The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.
Joining forces means the combined mission of advancing the learning, understanding, and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people’s lives and on society.
We can only achieve our mission and continue to grow by having high-performing, passionate people on our team. Both Texthelp and n2y promote a collaborative and innovative work environment where diversity is embraced and empowered.
The combined organization employs over 550 staff across locations in the UK, Norway, Denmark, Sweden, USA, and Australia.
We plan to reveal our new brand later in 2024, but for now, the messaging and any correspondence for this role will come from Texthelp. We’re extremely proud to be on this journey, and hope you can join us!
About the Role
We’re looking for an experienced VP of Sales to lead and develop our quota carrying sales team in acquiring new business or existing customers across the USA. This role will report directly to the Managing Director, Executive Vice President, managing a dedicated team of Territory Sales Managers while also engaging directly with K12 and Post-Secondary professionals, including Tech Integration Specialists, Special Education Teachers, Administrators, Curriculum Directors, ESOL, and Title I Directors. The VP of Sales will ensure team members are well-trained, motivated, and equipped to meet and exceed sales quotas, while also contributing directly to our mission of improving the educational outcomes of students across North America.
Key Responsibilities:
- Team Leadership and Management
- Manage and oversee the work of our territory sales managers, account executives and business development executives, including hiring, training, and motivating them to achieve goals and exceed quota.
- Set and track individual reps’ KPIs, working with them to meet weekly, monthly, and/or quarterly sales targets.
- Coach team members to develop their selling skills and maintain adequate sales pipelines - focused on creating, advancing and closing opportunities within their territory
- Proactively manage the performance of direct reports by reviewing objectives and providing actionable feedback to improve performance.
- Sales Strategy and Execution
- Take direction from the Managing Director, EVP of Sales to maximize sales in North America and achieve team quota targets on a monthly, quarterly and yearly basis.
- Facilitate new processes, tools, communications, training, and methodologies to ensure the program’s success.
- Pipeline and Forecast Management
- Maintain an accurate team forecast with weekly reviews.
- Build pipeline coverage in line with monthly and quarterly pipeline coverage targets.
- Maintain and prioritize your team’s workload to move opportunities through the pipeline with high velocity
- Manage team pipeline to meet required pipeline metrics and reporting requirements
- Provide weekly, monthly, and quarterly reporting for senior management as required.
- Collaboration and Cross-Functional Engagement
- Collaborate with other key stakeholders across the organization to achieve the company's goals and objectives.
- Work closely with Rev Ops, Product Marketing, Customer Success, and Technology teams to enhance the efficacy of sales efforts and maintain alignment of messaging.
- Engage with marketing and product initiatives, using company-wide resources to optimize successful engagement with new opportunities.
- Liaise with Sales Management in the formulation of sales strategy.
- Customer Relationship Management
- Create and maintain customer relationships by providing market and product expertise to achieve long and short-term sales objectives.
- For newly won customers, lead the team in following the hand-over process to ensure the highest levels of customer satisfaction.
- Identify training, development, and skills needs for yourself and your team, regularly checking in on development plan progress.
- Sales Administration and Support
- Assist sales teams with opportunity and quotation reviews.
- Provide support for escalations and participate directly in complex sales situations and negotiations.
- Provide detailed activity reports, opportunity management, and forecasting, as well as verbal feedback to the senior leadership team.
- Continuous Improvement
- Track your team’s win ratio and conduct regular reviews of closed opportunities to learn from wins and losses.
- Identify and escalate areas of improvement while providing proposed strategies to build on success
- Contribute positively to company meetings and initiatives aimed at improving sales performance and processes.
- Customer Satisfaction: Enhance n2y and Texthelp’s reputation as a valued partner in education, contributing to customer satisfaction and retention.
Essential Criteria
- 3+ years of advanced experience managing SaaS sales teams with multiple managers and proven success in achieving team quotas.
- Strong leadership skills with demonstrated ability to coach and motivate team members effectively.
- Demonstrated passion for winning and excellence.
- Proficient in CRM (Salesforce preferred), with the ability to manage data, track leads, and produce quality reports.
- Experience in researching and profiling accounts to identify new opportunities.
- Strong understanding of SaaS sales strategies and associated metrics.
Desirable Criteria
- Excellent relationship-building and interpersonal skills, with an enthusiasm for meeting new people.
- Confident communicator with strong presentation skills and ability to develop and share a compelling vision for the team.
- Experience building teams and successfully onboarding new sales managers.
- In-depth knowledge and experience with the USA and Canada K12 and Higher Education markets.
Please submit your application on our website.
These qualifications are general guidelines for success, however, we understand that not all candidates will have experience in each area. If you have skills and experience that may be transferable to this role and share our passion for our mission and values, we would love to hear from you!
We offer a competitive compensation and benefits package including health, dental, vision, life, and disability insurance. We have a company matching 401(k) savings plan and flexible time off plans.
We are committed to providing a Drug-Free Workplace for all employees.
We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
We’re excited to share some BIG news: n2y and Texthelp are teaming up to enhance support for diverse learners and employees! To learn more, check out our press release.
