Care Coordinator

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We're building that world with an exceptional team dedicated to helping people and families manage, navigate, and access quality care—with a strong emphasis on complex care. This often includes senior care, childcare, and support for individuals with chronic conditions.

At Wellthy, we merge unparalleled care expertise with agile, tech-powered product. We partner with leading companies—including more than 30 Fortune 500 companies—to support the care needs of their workforces globally. We also collaborate with health plans to provide comprehensive care support for their members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.   

As our Care Coordinator, you will work directly with Wellthy families and members all over the US, addressing their unique caretaking needs, helping them organize a care plan, and truly be the project manager that takes the administrative and logistical care off the plates of families.  Whether finding the right provider, managing medical bills, making appointments, tracking medications, vetting facilities, insurance, medical bills, and more, you’ll partner with our back-end support team of Care Advisers while serving as the primary point of contact for families and caregivers.

You will report directly to a Care Manager.

To be successful in this role:

• You will help customers (Care Team) using your expertise, skills, and judgment to advise, research, coordinate, and “get done” any healthcare-related tasks 
• You will work closely with our Care Advisers in a collaboration manner, servicing as the front-end experience for Care families
• Collaborate with your Care Manager on outside the box strategies and care capacity at any given point.
• Have a strong understanding and be sensitive to the care needs of a working family.
• Learn and contribute to understand other service-related areas for continued growth and development and , supporting during peak periods
• Help with other non-client-specific work including, but not limited to: supporting other service team members, feedback and suggestions related to Wellthy’s product, service, marketing, and guides

Training and Onboarding

You will go through a robust training program that includes hands-on work that will set you up for success within the following areas: 

• Technical knowledge
• Use of the Wellthy platform
• Customer service
• The Wellthy way of communicating

Qualifications required for this role include:

• Bachelor’s degree required Social work, Public Health, Healthcare Administration or similar.  Advanced degrees are a plus.
• A minimum of 4-6 years of healthcare experience, specifically case management, crisis intervention (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management)
• Knowledge of and ability to navigate the healthcare sector and communicating in a way that is empathetic, easy to understand and thorough
• Experience developing and facilitating care plans
• Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member
• Adaptable and able to work efficiently while managing up to 50 care projects with care and compassion
• Experience creating high-touch customer journey experience

Qualifications that are preferred but not mandatory:

• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• More than one language is a plus
• Proficiency with macOS systems, GSuite, Slack, and 1Password

Total Rewards Package

• Salary Range: $24.00 - $27.00 per hour of work (including training)
• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.  
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements: 

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location:

This is a fully remote position.  Our Wellthian’s are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.  We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above.   We look for our Wellthians to enhance and advance our company from their past experiences.  Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.  We hope that you’re encouraged and even excited by that to get started with our process. 

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.