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Support Specialist Level 1

extra holidays
Remote: 
Full Remote
Work from: 
France

Offer summary

Qualifications:

Knowledge of the Linux ecosystem, Understanding of Windows ecosystem, Strong communication skills in English, Experience with open-source software support.

Key responsabilities:

  • Triage incoming support tickets
  • Communicate effectively with the support team
  • Improve community user autonomy
  • Extend knowledge base for OSS components
CrowdSec logo
CrowdSec Cybersecurity Startup https://www.crowdsec.net/
11 - 50 Employees
About CrowdSec
CrowdSec is a dual security engine designed to protect Internet-exposed workloads, whatever their type, task, or OS. It detects IP having bad behaviors in the logs and remedies the threat they pose in the most adapted way, using your existing network components. On top of that, when an IP is flagged, it's shared with CrowdSec network and, as long as enough trusted peers keep reporting it, the IP is maintained in our global real-time blocklist. That way everyone in the network is further protected by this network effect.
See more CrowdSec offers

Job description

Who we are

CrowdSec is a cybersecurity product with a human-sized team of experts in their fields. Our open source software is used in over 185 countries worldwide by tens of thousands of users, and we intend to bring millions more onboard to help us outnumber cybercriminals altogether.

Our mission is to deter opportunist and organized cybercrime, through an internet-scale, real-time, security network. This network is powered by tens of thousands of users, sharing with one another aggressive IPs they blocked using our open source software. By coupling this local behavior analysis and sharing its findings within our community, we create a crowdsourced Cyber Threat Intelligence solution of unprecedented magnitude, that will counter the vast majority of technical hacks.

Job, at a glance

We are looking for an autonomous, English-speaking person to join the team and help us organize and nurture technical support for our open-source software suite.

You will be the first point of contact from community, customer and partner tickets based on SLAs. Interact with the community and the development team to solve complex problems faced by end users and structure feedback to help permanently improve the software and documentation.

Knowledge of the Linux ecosystem is mandatory as you’re expected to support admins around the world. Knowledge of the Windows ecosystem is greatly appreciated.

At CrowdSec, our priority is to deliver great, robust, and versatile open source software and protect the digital world from cybercriminal activities. Our community is our greatest strength and by growing it, we will outnumber hackers. Are you in to tackle the biggest challenge of this decade?

Your mission

  • Triage incoming tickets based on SLA’s and communicate effectively within the support team.

  • Find innovative ways to improve the community users autonomy

  • Extend the knowledge base for the OSS components

  • Help the community users find their way around the OSS components

  • Contribute to the triage and qualification of issues, bug-reports and feature requests, for both the open source community and partners network

  • Partake and moderate technical support discussions on Discord, Discourse and Reddit


Required profile

Experience

Industry :
Cybersecurity
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportLinuxCivic EngagementInternal DocumentationHipchatDiscourse AnalysisSocial Media

Other Skills

  • Communication
  • Problem Solving
Are you interested?

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