Partner Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

What is the purpose of this Role?

Manages all relationship management activities for clients in the assigned business segment and/or geographical region (DACH & CEE). Reviews and recommends objectives and procedures; administers policies as they affect the operational/product area. Identifies business opportunities and solicits referrals. Coordinates the business development programs and call schedules. Manages client negotiations; pricing of the product within the target rate of return; proper documentation and closing the transaction; and compliance and conformance with company policy and regulatory requirements. Monitors and analyzes relationship plan results and account activities. Develops solutions for problem accounts.

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

Accountabilities for your role - what are you expected to do?

• Manage a Portfolio of Tier one Technical and referral Partners in region
• Strong Languages skills: Fluent English and German. Additional european language will be an advantage
• Highly structured and organized with competencies in managing complex multi-market solutions, customer interactions and matrix relationship building.
• Build strong partnerships that will support the strategic growth of Elavon business across all Verticals
• Be able to clearly articulate Elavon's technical solutions to strategic partners
• Build robust processes to support the Management of Key Accounts
• Interface with all other internal departments (e.g. C&R, Business Development, Technical solutions) as required to ensure that partner opportunities are managed quickly and effectively through to conclusion
• Grow the portfolio for partners by having a clear understanding of the partner and their pipeline
• Forecasting and pipeline management
• Achievement of all portfolio and new business targets

Competencies for your Role - how are you expected to behave?

Risk

• Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and Company Policy.

Drive for results

• Hold self and others accountable to achieve meaningful results consistently.

Ethics and Trust

• Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

Qualifications Required to perform your Role?

• sales experience in the financial services industry.
• Ability to travel across Europe
• Strong Language skills: Fluent in English and German. Additional language will be an advantage
• Driving license category B
• Acquiring market knowledge
• Open to learn

Technical Competencies for your Role - what are you expected to know? (software, programs, skills)

• Strong understanding of all products and services applicable to target client segment
• Thorough knowledge of applicable policies and procedures
• Working knowledge of all organization products and operations
• Demonstrated sales and marketing skills and abilities
• Strong organizational and managerial skills
• Ability to work independently and in teams
• Ability to develop and administer budgets
• Excellent interpersonal, verbal and written communication skills

Control Function Disclosure

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This role has been identified as a Controlled Function CF4 under the Central Bank of Ireland’s Individual Accountability Framework Act 2023. 

Accordingly, EFS must be satisfied on reasonable grounds that the role holder complies at all times with the fitness and probity/propriety standards. Applicants agree to permit EFS (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the Fitness and Probity/Propriety Standards and that you will provide EFS with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that EFS requests for that purpose.

The role is posted as remote; however, candidates who are located near Frankfurt would be required to work on-site for 3+ days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.