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Sr. Technical Account Manager

extra holidays - extra parental leave - work from anywhere - fully flexible
Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
Germany

Offer summary

Qualifications:

5+ years in Technical Account Management, Experience in a customer facing role, Strong knowledge of infrastructure architecture, cloud and security, Proficiency with HashiCorp tools.

Key responsabilities:

  • Manage end-to-end post sales customer lifecycle
  • Conduct Quarterly Business Reviews for enterprise customers
Hashicorp logo
Hashicorp Large http://www.hashicorp.com
1001 - 5000 Employees
HQ: San Francisco
About Hashicorp
HashiCorp is the leader in infrastructure automation for multi-cloud environments. We are building solutions that enable innovation at global enterprises, offering them a common cloud operating model via consistent workflows to provision, secure, connect, and run their infrastructure with any application. All our foundational technologies are open source and developed openly, and have been since our founding. HashiCorp was founded in 2012 and is headquartered in San Francisco, though 85 percent of our employees work remotely, strategically distributed around the globe. From our inception we built the company with a remote-first approach because we believe talent has no boundaries. HashiCorp has nine principles that are the foundational characteristics of the company and serve as the rubric for decision making in a collective, consistent manner. The principles of HashiCorp are: integrity, kindness, pragmatism, humility, vision, execution, communication, beauty works better, and reflection. The principles were developed at the company’s founding, and are at the core of everything we do. HashiCorp has a thriving user community of tens of thousands, and our open source software receives tens of millions of downloads annually. HashiCorp has raised $349 million in funding to date, with the company valued at $5.1 billion following its Series E funding in March 2020. Major investors include Bessemer Venture Partners, Franklin Templeton, Geodesic Capital, GGV Capital, IVP, Mayfield Fund, Redpoint Ventures, T. Rowe Price funds and accounts, and True Ventures. Today, we count several hundred of the Global 2000 as customers. HashiCorp is a Forbes Cloud 100 company (named #4 in 2019, #32 in 2018), was named a Cloud Startup to Bet Your Career On by Business Insider, a Startup To Watch by the San Francisco Chronicle, a CNBC Most Innovative Startup, a Gartner Cool Vendor, an IDC Innovator, and was named Partner of the Year 2019 by both Microsoft Azure and Google Cloud.
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Job description

Senior Technical Account Manager

HashiCorp is seeking a Sr. Technical Account Manager (TAM). The Sr. TAM will own the end-to-end relationship with our enterprise customers. As a post-sales Sr. Technical Account Manager at HashiCorp, you will work in a high-performance, collaborative team environment to drive customer satisfaction by providing lifecycle management for a portfolio of HashiCorp customers.

Responsibilities
  • Customer Lifecycle Management
  • Manage and be responsible for the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals
  • Provide technical leadership for customer onboarding projects at large Financial Services, Healthcare, Retail and other industry verticals
  • Driver customer success via high touch and low touch methods (automation tools)
  • Conduct Quarterly Business Reviews (QBR) for enterprise customers
  • Drive successful renewals with low churn and work with sales operations to execute renewals
  • Customer Onboarding
  • Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and DevOps processes
  • Craft seamless onboarding processes for our customers by working cross-functionally with Support, Services and Sales Engineering teams
  • Project Management
  • Project liaison support for managing product deliveries into customers
  • Conduct regular requirements gathering reviews and project reviews
Requirements
  • 5+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - practitioners are highly encouraged to apply
  • At least 5 years in a customer facing role/customer success role
  • Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
  • Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
  • Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
  • Expertise in open source and SaaS is a major advantage
  • Experience with implementing software products or solutions to large enterprise companies
  • Excellent presence; strong written and verbal communication skills
  • Upbeat, passionate, and unparalleled customer focus
  • Experience managing and influencing change in organizations
  • Strong project management skills
  • Travel required during on-boarding phase of customer lifecycle and for QBRs (as needed)

#LI-Remote

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

DevOpsAccount ManagementInfrastructure ArchitectureInformation Technology OperationsProject ManagementCustomer SupportMicroservicesCloudantPersonal SecurityContainerizationOpen-Source Software

Other Skills

  • Communication
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