Customer Order Specialist

Job Title

Job Description

As Customer Order Specialist you will join Philips’ Supply Chain. Join our Supply Chain team that is responsible for managing orders and offers for Health System products. In our Philips HS portfolio you can find our well-known products such as cardio monitors, ultrasound, defibrillators and diagnostic imaging equipment. Our customers are the most innovative hospitals around the world.

Your role:

• Providing support, preparing offers, order cleaning and booking with further standardizing and documenting the way of working within the team. 
• Managing incoming customer orders (systems, options and upgrades), overseeing and coordinating the process to complete and correct the order information until the order is ready to be booked.
• Handling quotation process (preparing offers details, verifying price data, preparing documents for customers).
• Collaboration with various departments (Field Service Engineers, Order Managers) to complete sales processes and prepare cases for further processing by the Supply Chain team (internal communication in Polish and English).

You're the right fit if:

• You are fluent in both Polish and English languages (B2 or higher).
• You are a proactive person with a keen attention to detail.
• You have professional experience in a matrix organization, particularly in customer service or supply chain (would be an asset).
• You possess strong communication skills and the ability to collaborate with multiple functions to achieve results.
• You are skilled with Microsoft Office (especially Excel).
• You have knowledge of SAP or other ERP (would be an advantage).

Our benefits:

• Hybrid model of working
• Annual bonus based on performance achieved  
• Private medical care with the option to extend it to family members  
• Benefit System cards  
• Discount for Philips’ products  
• Wide variety of training & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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