Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Italian? This is your chance to work as a Customer Specialist for one of the Big Streaming channel companies!
Starting date beginning of MAY 2024
Responsibilities:
- Communicate with customers via chat, e-mail & calls (small percentage)
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Assist customers to manage/secure their account & passwords
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
What you will bring:
- Fluency in Italian (minimum C1) and Advanced English knowledge
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
Conditions on offer:
- Relocation package if required (if coming from abroad)
- Competitive monthly salary + 2 extra salaries per year
- Performance bonus
- Meal allowance
- Health care benefits and numerous other discounts
- Transport bonus
- Full training by certified instructors
- Professional growth & development opportunities
- Fully Remote position anywhere from PORTUGAL
BlackRock
deinSchrank.de
Foundever
Indian Occupation
David Kennedy Recruitment Ltd.