Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Italian Customer Advisor - WFH Portugal

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Fluency in Italian (minimum C1), Advanced English knowledge.

Key responsabilities:

  • Communicate with customers via multiple channels
  • Maintain high customer satisfaction levels
  • Assist customers with account-related issues
  • Escalate unresolved cases to 2nd level support
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing Human Resources, Staffing & Recruiting Scaleup https://www.kulturetalent.com/
11 - 50 Employees
About Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing
We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.
See more Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing offers

Job description

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Italian? This is your chance to work as a Customer Specialist for one of the Big Streaming channel companies!

Starting date beginning of MAY 2024

Responsibilities:

- Communicate with customers via chat, e-mail & calls (small percentage)

- Track and follow cases to ensure they closed in an efficient and timely manner

- Maintain high customer satisfaction, representing a major brand

- Assist customers to manage/secure their account & passwords

- Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

- Fluency in Italian (minimum C1) and Advanced English knowledge

- Great communication skills

- Prior customer support experience would be an advantage

- Strong troubleshooting skills

Conditions on offer:

- Relocation package if required (if coming from abroad)

- Competitive monthly salary + 2 extra salaries per year

- Performance bonus

- Meal allowance

- Health care benefits and numerous other discounts

- Transport bonus 

- Full training by certified instructors

- Professional growth & development opportunities

- Fully Remote position anywhere from PORTUGAL 


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
ItalianEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Language EducationCustomer CentricityCustomer Support

Other Skills

  • Verbal Communication Skills
  • Diagnostic Skills
Are you interested?

Customer Service Director Related jobs

See more Customer Service Director jobs
Sign in or sign up with Google or LinkedIn