Customer Experience Project Manager (Cambridge, MA or Nashville, TN)

Job Title

Job Description

The Customer Experience Project Manager drives the activation of customer experience and retention programs across NAR and businesses.

Your role:

• Lead early involvement, educate NAR and Business Leaders on activation activities and the scope of work required for various projects.
• Build and lead cross-functional Core Teams to implement programs, create discipline workstreams and deliver charter objectives.
• Manage readiness checklists, action items, and timelines for activation activities.
• Communicate to stakeholders on project status and escalations while working closely with Marketing, Sales (NAR and Businesses), Professional Services and Solution Delivery on customer’s experience and success measures of the program.
• Share best practices and build successful delivery and customer experiences practices.

You're the right fit if: 

• You have a Bachelor’s degree in a related field, Masters degree preferred.
• You’ve acquired 7+ years of experience working on voice of the customer projects, programs, insights and/or analytics within large, matrixed organizations. Project Management Certifications strongly preferred.
• Your skills include leading and managing cross functional teams in high visibility projects, influencing others, change management, strong communication, and experience with rapid iteration and agile, etc.
• You’re a people loving, excellent listening individual with a strong track record of success.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.  

How we work together 

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. 

This is an office role.   

​About Philips 

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.  

• Learn more about our business.  
• Discover our rich and exciting history.  
• Learn more about our purpose.  
• Learn more about our commitment to diversity and inclusion. 

Philips Transparency Details

The pay range for this position in Nashville, TN is $109,000 to $187,000.
The pay range for this position in Cambridge, MA is $122,000 to $209,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.   

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.  

Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Nashville, TN or Cambridge, MA.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.