Software Product Manager

Company Overview:

SafeRide Health is transforming the way patients access healthcare through innovative, technology-driven solutions. We are dedicated to enhancing patient care by breaking down barriers to transportation, improving access, and ensuring every patient can reach the healthcare they need. Our team is committed to improving lives through compassionate service and cutting-edge technology.

Job Description:

The Software Product Manager at SafeRide Health will play a critical role in developing and executing product strategies for our healthcare transportation solutions. You will work closely with cross-functional teams, including engineering, design, operations, and customer success, to identify, prioritize, and deliver products that meet our customers' needs and drive SafeRide Health’s mission forward. This role is ideal for a product manager who is passionate about using technology to solve complex problems in healthcare and is experienced in agile methodologies, product lifecycle management, and user-centered design.

• Product Development: Collaborate with engineering, design, and operations teams to design and implement new product features, ensuring a high-quality user experience and seamless integration with our technology stack.
• Stakeholder Engagement: Work closely with stakeholders across the company to gather feedback, understand pain points, and prioritize product features that align with SafeRide Health’s mission.
• User-Centric Design: Develop user stories, product requirements, and use cases that drive software design with a deep understanding of the user journey and requirements for healthcare transportation.
• Product Lifecycle Management: Manage the entire product lifecycle from ideation to launch, including planning releases, setting success metrics, and conducting post-launch evaluations to ensure continuous improvement.
• Agile Methodology: Lead sprint planning for your projects, manage the product backlog, and work with the engineering team to prioritize tasks and ensure timely delivery.
• Data-Driven Decision Making: Utilize data analytics and key performance indicators (KPIs) to make informed decisions, monitor product performance, and measure impact on key business metrics.
• Compliance and Security: Ensure all products adhere to regulatory and compliance standards in healthcare, including HIPAA, and collaborate with legal and compliance teams as needed.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree is a plus.
• 3-5 years of experience in B2B software product management, preferably within the healthcare, transportation, or
• Proven track record of managing and delivering successful software products using agile methodologies.
• Strong understanding of user-centered design principles and experience translating user needs into product requirements and that align with business outcomes.
• Proficiency in product management tools (e.g., Jira, Confluence, Asana, Lucid) and data analytics tools such as Mixpanel.
• Experience working in regulated environments with knowledge of HIPAA and other healthcare-related compliance standards.
• Exceptional communication skills with the ability to collaborate effectively across technical and non-technical teams.
• Ability to thrive in a fast-paced, mission-driven environment with a strong commitment to improving healthcare access.
• Demonstrated ability to work with alacrity and a sense of urgency
• Legally authorized to work in the United States

Preferred Skills:

• Experience in healthcare transportation or patient care industry.
• Familiarity with data integration, APIs, and complex software platforms.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable insights.
• Proficiency in SQL for data querying and analysis.

Why Join SafeRide Health?

At SafeRide Health, you’ll have the opportunity to make a real difference in healthcare access. Our innovative culture supports professional growth, values inclusivity, and fosters collaboration. Join us to help shape the future of healthcare transportation and improve patient lives nationwide.

SafeRide Health Values

SafeRide Health is a mission-driven company guided by our values:

• Take the Wheel: We take action, tackle challenges head-on, and collaborate with our team to drive solutions that matter.
• Set Your Course: We challenge the status quo, using our team, technology, and mission to rethink healthcare and prioritize patient needs.
• Lead with Compassion: We’re powered by empathy and kindness, empowering our members, partners, and teams every day.
• Act with Integrity: We do what’s right, ensuring that our actions are guided by honesty, transparency, and respect for all.

Application Process:

To apply, please submit your resume and a cover letter explaining why you are a good fit for this role. In your cover letter, share an instance where you successfully managed a software product from concept to launch.

SafeRide Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in our journey to revolutionize healthcare access and make a lasting impact in the lives of many. We look forward to your application!