Location: Canada-Remote
About PulseLearning
PulseLearning is an award-winning custom learning provider that creates outcome-focused solutions that have a measurable impact on our clients. Headquartered in Ireland, we have teams in the US, Canada, Europe, and Australia. We are a one-stop shop for a wide variety of custom learning solutions and services, such as eLearning, ILT/VILT, blended learning, video (live-action and animated), games, AR/VR, and localization. We also offer learning strategy and staff augmentation services.
PulseLearning has a customer-centric approach, and we are proud of our trusted relationships with our long-standing Clients. We want to continue building on these relationships and creating new growth opportunities.
Position Overview
The Learning Management System Administrator reports to the Learning Deployment Lead and is responsible for comprehensive deployment support within the Learning Technology Ecosystem (LTE). This role ensures the successful deployment of Global Learning & Development (L&D) solutions across platforms such as Content Management Systems (CMS), Global Learning Management Systems (GLMS), Virtual Classroom platforms, Degreed, and MTM. The incumbent will oversee the end-to-end deployment process, including pre- and post-launch activities, while maintaining high standards for content management and deployment.
Key Responsibilities
Content Management & Deployment
- Lead the deployment of learning solutions across LTE platforms, including CMS, GLMS, virtual classrooms, Degreed, and collaboration tools.
- Manage the development of collection sites, sub-sites, and pages to host and organize content efficiently.
- Create and manage evaluation links and provide detailed reporting for deployed content.
- Act as a key advisor for content standards, ensuring materials adhere to Global L&D processes for naming, tagging, and testing.
- Oversee content inventory, archiving, and retiring processes through annual maintenance schedules.
- Collaborate with ITS, Digital HR, and other stakeholders to address technical issues and implement platform enhancements.
Consultation & Stakeholder Engagement
- Provide consultations on deployment best practices for global learning solutions.
- Build and maintain strong relationships with stakeholders, including Global L&D teams, Member Firms, ITS, C&K, Digital HR, and external vendors.
- Respond promptly to inquiries and provide onboarding support for stakeholders in a clear, organized manner.
Project Management
- Manage large-scale, cross-functional learning deployment projects, ensuring alignment with Global L&D priorities and timelines.
- Support Train-the-Facilitator (TTF), Virtual Classrooms (VC), and Instructor-Led Training (ILT) sessions, handling all related logistics and scheduling details.
- Monitor and report on deployment progress, proactively identifying opportunities for continuous improvement in coordination processes.
Platform Expertise & Technical Support
- Develop a strong understanding of LTE platforms to assist content developers and content consumers effectively.
- Partner with Digital HR and ITS for testing and troubleshooting platform-related issues.
- Provide support for virtual classroom deployments, including managing the technical producer role for virtual sessions.
Team Leadership & Professional Development
- Share workload and manage team capacity collaboratively, ensuring efficient project completion.
- Chair internal team meetings and contribute to cross-functional projects, ensuring that objectives are met in an organized manner.
- Identify and implement continuous improvement opportunities in deployment processes, enhancing efficiency and effectiveness across the team.
Required Skills and Qualifications
- 3–5 years of experience in L&D deployment, particularly in global, complex environments.
- Proven track record in deploying learning solutions across multiple platforms and modalities.
- Experience managing content management sites and facilitating virtual classroom solutions.
- Strong technical aptitude with a deep understanding of content management platforms and virtual learning tools.
- Exceptional organizational, prioritization, and multitasking skills, with a focus on efficiency and coordination.
- Excellent project and program management skills, including the ability to manage competing deadlines and multiple stakeholders.
- Proficient in written and verbal communication with a focus on clarity and efficiency.
- Strong problem-solving mindset with a focus on operational excellence and business improvement.
Additional Requirements
- Flexibility to work irregular hours to support global time zones.
- Willingness to adapt to a dynamic, virtual working environment and collaborate effectively across diverse teams.
Benefits of Working at PulseLearning
PulseLearning hires the best people. We work hard to provide benefits that make their lives better. We offer a comprehensive compensation package that includes:
- A competitive salary
- Remote working opportunities
- Access to the I Am Here mental health and wellbeing resources
Employment Type: Full-time – Covering 12-month Maternity Leave
Travel: Remote
Start Date: January 6th, 2025
We look forward to hearing from you!
