Senior Strategy & Operations Manager - Enterprise

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

Job Summary:  

Octave is seeking a seasoned, operationally-oriented Sr. Strategy & Operations Manager to oversee a complex and strategically critical partnership with a nationally recognized health leader. You will own projects from start to finish, working cross-functionally with Octave and a third party partner aligned to Clinical, Business Development, Operations, Product, and Engineering to prioritize, develop, maintain, and continuously deliver and improve upon the success of the partnership. You will help to develop new operational capabilities and drive operational efficiency,  providing the foundation for scaled growth of the partnership. Your work will have a direct impact on people’s lives by scaling the availability and accessibility of quality mental health services, in line with Octave’s mission.

Responsibilities Include:

Lead a high priority, complex program end-to-end:

• Lead the program lifecycle that supports the partnership, including ideation, scoping, planning, execution, and results monitoring.
• Help prioritize and drive alignment of key projects and strategic initiatives, understanding how they map to partnership priorities and the impact they will have.
• Develop and foster strong relationships with our partner organization, serving as the primary liaison to ensure effective collaboration and alignment of mutual goals.
• Drive internal and external cross-functional teams and stakeholders to develop creative solutions for some of the most complex issues in mental health today, including developing systems and approaches that help deliver on the expected outcomes of the partnership.
• Design and implement communications strategies for initiatives, conduct qualitative and quantitative analysis of performance, and ensure overall impact in relation to the program’s desired outcomes and partnership goals.
• Own continuous improvement and explore new ideas during the course of the program to inform future opportunities.

Drive operational efficiency and process improvement:

• Manage and drive the partnership’s operations committees, aimed at ensuring the success of the partnership in-line with business needs and delivering on contractual commitments.
• Own routine data analytics and weekly/monthly reporting, including creation of quantitative analyses that yield clear business insights and tangible recommendations.
• Construct and implement frameworks that ensure operational capabilities are scalable and adaptable to the growing needs of the partnership.
• Implement new systems to optimize cross-team collaboration and overall reporting on the health of the partnership and the required deliverables.

Stand up new operational capabilities:

• Support new system implementations between Octave and its partner, including the selection, adoption, and optimization of new technologies and systems to enhance operational workflows and data management.
• Drive the creation and implementation of innovative processes that enhance service delivery and operational efficiency across all program areas.

Preferred Qualifications:

• 7+ years of experience in program management, management consulting, and/or business operations. Experience in healthcare preferred.
• Program management: Experience leading multi-disciplinary, cross-functional strategic operational initiatives from design through implementation. Proficiency with Notion and other program management tools is preferred.
• Strategic operator: Demonstrated ability to balance strategic planning and operational execution – able to get into the details without losing sight of the big picture – to help guide the efforts of all program stakeholders.
• Partnership management: Experience managing and building external relationships, collaborating in service of meeting shared goals.
• Organization: Highly organized and capable of managing multiple projects with competing priorities aligned to short and long term objectives.
• Data analysis: Comfortable collecting and interpreting data sets in order to answer questions, solve problems, or raise opportunities to leadership. Proficiency with Excel and Tableau is preferred.
• Strong communicator: Excellent written and verbal communication skills, experienced in working with and presenting to executive leadership.
• Resourcefulness: Demonstrated ability to innovatively and efficiently navigate challenges, ensuring successful project execution within constrained environments.

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.

Compensation:

Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.

Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. 

The salary range is for zone 1 (all states not in zone 2 or zone 3) $132,100 - $142,600.

The salary range for zone 2 (CO, HI, MD, RI) is $145,300 - $156,900.

The salary range for zone 3 (AK, CA, CT, MA, NJ, NY, WA) is $152,000 - $164,000.

All zones are eligible for equity in the form of stock options.

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

If you're excited about this role and our mission, we encourage you to apply even if you don't believe you meet every single requirement or qualification in the job description.