Description
Position at GoHealth Urgent Care
Company Description
GoHealth Urgent Care is transforming on-demand care through an innovative model with a deep patient and consumer focus, data-driven operations, and cutting-edge technology. GoHealth is one of the fastest growing on-demand care companies in the country with over 270 locations across New York, Connecticut, Delaware, Maryland, North Carolina, Arkansas, Missouri, Oklahoma, Oregon, Washington, Michigan, Texas, Virginia and California, and dozens of additional sites under contract over the next 12 months.
GoHealth has a unique partnership model and a multi-channel delivery strategy that focuses on the communities it serves with innovative healthcare solutions. From full-service urgent care, to Behavioral Health solutions, to Pediatric urgent care and Primary Care, we are constantly bringing new services to our markets based on the changing needs of our customers.
With a strong emphasis on customer satisfaction, GoHealth relies on Business Intelligence solutions to make informed, data-driven decisions. Innovative and award-winning center design, website and mobile check-in solutions lead to improved customer experiences, as well as operational efficiencies.
Prominent co-branding with its large, integrated health system partners and deep IT integration have led to increased volume and financial results, as well as improved clinical quality. GoHealth’s unique health system collaboration model has given its patients greater access to the entire healthcare continuum through same day or next day referrals to primary care physicians, specialists, and other ancillary services.
TPG Growth, one of the world’s leading investment funds, invested in GoHealth Urgent Care in 2014 to help launch the new urgent care brand and its national growth plan. TPG Growth is the middle market and growth equity investment platform of TPG, the world’s largest private equity firm with over $100 billion of assets under management.
Position Description
As a Project Manager, you will play a pivotal role in managing and overseeing various technical and process-based projects, supporting the healthcare industry. You will be responsible for ensuring the successful planning, execution, and delivery of projects related to the business need at hand, technology, processes and systems. This position requires a strong blend of technical expertise, project management skills, and ideally healthcare domain knowledge.
Position Responsibilities
- Project Planning and Coordination:
- Develop comprehensive project plans, timelines, and milestones in alignment with organizational goals and objectives
- Coordinate with cross-functional teams including developers, engineers, business owners and stakeholders to define project scope, requirements, and deliverables.
Technical Expertise:- Possess a deep understanding of healthcare IT systems, EMR, software applications, and infrastructure
- Provide technical guidance and expertise to team members throughout the project lifecycle
Risk Management and Issue Resolution:- Identify potential risks and issues that may impact project timelines or quality
- Develop risk mitigation strategies and contingency plans to address challenges proactively
- Facilitate resolution of technical issues and conflicts, ensuring minimal disruption to project progress
Stakeholder Communication:- Act as the primary point of contact for stakeholders, providing regular updates on project status, milestones, and key deliverables
- Collaborate with internal teams and external partners to ensure alignment with project objectives and requirements
- Effectively communicate technical concepts and project progress to non-technical stakeholders
Quality Assurance and Testing:- Define and implement quality assurance processes to ensure the reliability, security, and performance solutions
- Coordinate user acceptance testing (UAT) and validation activities to verify compliance with regulatory standards and user requirements.
Documentation and Reporting:- Maintain accurate project documentation, including requirements, specifications, test plans, and progress reports
- Prepare and present project status reports, metrics, and key performance indicators (KPIs) to stakeholders and management
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Position Requirements
- Bachelor’s degree in Computer Science, Information Technology, Healthcare Informatics, or a related field
- 5-7+ years in technical project management, specifically within the healthcare industry
- Strong understanding of healthcare IT systems, standards, and regulations
- Project Management Professional (PMP) certification
- Excellent communication, leadership, and problem-solving skills.
- Proficiency in project management tools and software (e.g., Microsoft Project, Jira, ClickUp a plus)
- Ability to manage multiple projects simultaneously in a fast-paced environment
