Job description

Role Overview:
We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless experience.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat promptly and professionally.
Resolve customer concerns, providing accurate information and solutions.
Maintain a thorough understanding of our products and services to assist customers effectively.
Document customer interactions in the CRM system for accurate record-keeping.
Collaborate with internal teams to address and escalate unresolved issues when necessary.
Meet or exceed performance metrics, including response time and customer satisfaction.

Qualifications:

High school diploma or equivalent; additional certifications or college education is a plus.
Proven experience in customer service or related fields.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and the ability to remain calm under pressure.
Proficient in using computer systems and CRM software.
A positive attitude, empathy, and a passion for helping others.

How to Apply:

If youre ready to make an impact and thrive in a fast-paced environment, wed love to hear from you! Submit your application, including your resume and a brief cover letter, to jobs@elevatecalls.com.

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