Business Operations Specialist

BrightCrew is seeking an experienced and detail-oriented Business Operations Specialist to join our client as the right hand to the founder.

This individual will play a crucial role in streamlining operations, managing information flow, and ensuring the smooth execution of various projects. 

The ideal candidate will have a strong background in operations management, process optimization, and cross-functional collaboration. 

If youre organized, proactive, and thrive in a fast-paced environment, we want you to be part of our team.

Key Responsibilities

Operational

• Project Monitoring & Reporting: Track project statuses and create easy-to-understand visualizations to keep stakeholders informed.
• Policy & SOP Drafting: Develop and draft company policies, standard operating procedures (SOPs), and other official correspondence.
• KPI & Team Management: Set KPIs for teams and assist in keeping the CXOs direct reports on track to meet objectives.
• HR Operations: Support HR processes such as onboarding, payroll, and employee engagement activities.
• Information Flow: Manage the flow of information within the organization, ensuring your CXO receives the right information at the right time.
• Event Planning & Execution: Organize company events from start to finish, including budgeting, vendor coordination, design input, and executing social media strategies.
• Social Media Management: Oversee company and personal social media profiles, ensuring brand consistency and managing post ideation, drafting captions, and publishing.
• Cross-functional Support: Provide assistance in other areas such as sales, lead generation, business development, HR & talent acquisition, and marketing as needed.

Administrative

• Calendar & Meeting Management: Coordinate complex calendars across multiple time zones, prioritize meetings, and ensure time is used efficiently.
• Travel Management: Optimize travel arrangements by considering meetings and itineraries.
• Workflow & Task Tracking: Keep track of ongoing tasks, proactively follow up, and send reminders as needed.
• Agenda & Meeting Notes: Set meeting agendas, summarize discussions, and ensure follow-ups are tracked.
• Research & Reporting: Conduct research and compile findings into detailed reports or databases for decision-making.
• Financial Support: Handle basic financial tasks like expense tracking, invoicing, budgeting, and reimbursements.
  • Language: Professional fluency in English with excellent communication skills (reading, writing, speaking).
  • Experience: 3+ years in a communication-heavy role at a reputable organization.
  • Education: Undergraduate degree preferred; equivalent work experience is acceptable.
  • Bonus: MBA, CFA, CIPM, CIMA, or other professional certifications are advantageous but not required
  • Domain: Expertise in one of the following domains is must: -Marketing Background

Requirements

• Support campaign planning and performance tracking.

• Manage content calendars and collaborate on promotional strategies.

Project Management Background

• Track project milestones and deliverables.

• Collaborate on process improvements and ensure timelines are met.

HR & Recruitment Background

• Assist with recruitment scheduling, onboarding, and HR documentation.

• Support employee engagement initiatives and training programs.

Business Development Background

• Research and qualify leads, support outreach campaigns, and draft proposals.

• Track sales KPIs and assist with CRM updates.

Finance Background

• Assist with budgeting, variance analysis, and financial report preparation.

• Track expenses and optimize workflows for financial efficiency.

Content Writing Background

• Research, draft, and edit content for presentations, reports, or marketing materials.

• Manage content calendars and ensure brand consistency across platforms.
  • Competitive salary in USD.
  • Opportunities for professional development and career advancement.
  • A collaborative remote-first work environment.

Why BrightCrew?

Flexible working hours with a great work-life balance