Job description

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

The Business Improvement Manager is responsible for leading the strategic direction and performance improvement initiatives of the organization as determined by the relevant steering committees. Both the manager and his/her direct reports (3) will support the organization through direct oversight and coordination of internal department leads and escalating barriers back to the management to ensure timely execution, delivery of intended outcomes, and tracking success of implementation Responsibilities

Plans, performs and implements process improvement initiatives in support of leadership leveraging continuous improvement tools and methods

Lead, organize, and facilitate cross-functional project and/or kaizen teams responsible for improving processes at the site or team level

Leads operations strategic goals such as improving speed of service, quality of service delivery, process efficiency and effectiveness, and process innovation and transformation

Conduct various continuous improvement training sessions such as, but not limited to; problem-solving, continuous improvement tools, visual management, 5s, and kaizen facilitation

Work with leadership to ensure that work instructions, standard work, and training materials are updated as processes are improved

Partner with finance and operations to document savings related to process improvement activities, including follow-up to ensure post-improvement sustainability

Drive the development of compelling business cases for projects, developing roadmaps to enable future state, and managing implementation to achieve tangible benefits

Educate, coach, and mentor employees at all levels in the organization to establish an engaged Continuous Improvement and Operational Excellence culture

Successfully manage project timelines, resources, and deliverables, and present regularly to stakeholders

Pro-actively identifies risks and problems impacting project goals, develops and implements solutions to avoid delays to project schedule and budget

Effectively communicates project results and needs appropriately to all levels of the organization, both written and verbal

Receives feedback and changes course when necessary to drive optimal results

Perform other duties as assigned

Qualifications

A minimum of 3-5 years of experience managing and/or directing team in a business environment around continuous improvement

Knowledgeable in operations systems with practical understanding of other business systems

Proven ability to lead projects across the entire range of operations and business functions

Ability to effectively coach members on lean and CI teams

Strong communication skills (both written and verbal)

Strong planning and organizing skills

Demonstrated ability to build strong relationships with front-line managers and employees