Patient Services Manager

Quick Med Claims (QMC) is a nationally recognized leader in emergency medical transportation billing and reimbursement. QMC is committed to providing services in a manner that ensures compliance with all applicable billing and reimbursement regulations while maximizing the capture of allowable reimbursement for each client. The commitment to adherence to both principles make QMC the partner of choice for emergency medical transportation providers. 

This position is 100% remote.

Summary:

The Patient Services Manager will be responsible for overseeing the daily operations of the Patient Services call center staff. Must have the ability to provide leadership and effective communication to the staff in a fast-paced work environment. Additional responsibilities include but are not limited to assigning priorities and making decisions that are consistent with the company’s mission and strategic goals. Training and monitoring Key Performance Indicators as well as assisting in new technology for process improvements are requirements of this position. 

Responsibilities:

• Adhere to all QMC HIPAA privacy policies and procedures. This includes always maintaining the confidentiality and security of sensitive patient information.
• Ensures consistent adherence to company attendance policies.
• Oversee the daily operations of the contact center team to ensure performance metrics
• Demonstrate and monitor staff to ensure the highest level of compliance with all laws and regulations, including but not limited to HIPAA
• Manage all calls in a timely manner, consistently with quality and proficiency
• Resolve complaints, problem and inquiry issues to client / patient satisfaction 
• Work in identifying performance deficiencies with employees
• Handle high level problems and deals directly with payer, patient, or third party
• Serve as a clear and effective conduit of the technical knowledge on issues
• Ensure there is open communications with any issues identified along with the resolution needed
• Coordinate regular staff meetings
• Effectively hire and train qualified staff
• Provide continual training to develop a cohesive and supportive team environment
• Maintain updated knowledge base of all the policies and procedures 

Qualifications:

• High School Diploma required: Associates degree and/or equivalent work-related experience is preferred
• 2 to 4 years of healthcare billing or equivalent operations work experience
• Minimum 2 years of direct supervisory experience is preferred
• Minimum 2 years customer services experience over the phone, preferably in a healthcare environment
• Working knowledge of billing and claim submissions within the Healthcare industry
• Excellent verbal/written communication skills with all levels: executives, peers, associates and clients 
• Strong computer skills, including Microsoft Word, Excel, PowerPoint and Outlook
• Proven process improvement methodology and proven success in driving change management
• Proven ability to attract, develop and retain associates that drives a culture of accountability and continuous improvement
• High-level leadership and decision-making skills
• Detail oriented and organized, with exceptional prioritization skills
• Must have the ability to work in a fast-paced environment 

Benefits:

• Comprehensive & competitive benefit package
• Generous 401k Company Match Program
• Profit Sharing Potential
• Bonus Program Potential
• Flexible work schedules 
• Paid time off and holidays