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(fluent German) Customer Care Consultant (Albania, fully remotely)

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Albania

Offer summary

Qualifications:

Advanced proficiency in German and English (C1+), At least 1 year of experience in Customer Support, good analytical skills, customer-oriented mindset.

Key responsabilities:

  • Offer elite support via multiple channels
  • Resolve issues for premium brand customers, gain thorough product knowledge, grow as a top-notch consultant
SupportYourApp logo
SupportYourApp Large https://linktr.ee/
1001 - 5000 Employees
About SupportYourApp
SupportYourApp is a Support-as-a-Service that provides augmented customer care and support services for growing startups and tech companies around the globe 💛 Our mission is to make the first customer a forever customer. We accomplish it by providing secure customer care powered by human empathy and tech solutions exceeding the in-house-like quality of service. We offer: • 12 years of experience; • 1200+ professionals on the team; • 250+ clients worldwide; • 55 operational languages; • PCI/DSS L1 Service Provider and ISO/IEC 27001:2013 certifications in service; • GDPR-, CCPA-, and HIPAA-compliance; • Amazing team connectivity and responses within 24 hours; • Refined processes of onboarding, integration and communication; • Customer-oriented specialists with exceptional language skills. Our services include but are not limited to: • Customer Support (Front desk, Tier 1); • Technical support (Tier 1-3); • Customer success and sales; • Call center services; • Back-office (data entry, content moderation & enrichment); • Data annotation; • Staff augmentation (web & software developers, UX/UI designers, QA). Every company is different and requires a unique experience. That’s why we don’t offer one-fits-all solutions but approach every client individually 💛 SupportYourApp is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
See more SupportYourApp offers

Job description

Are you a Customer Service enthusiast? If communication comes to you naturally, and you have a vast experience in customer relations, we surely have an exciting opportunity for you.

Join our team as a Customer Support Consultant and apply your great language and communication skills for premium support. Get the most agile digitalized training and emerge into technical and business knowledge of a product to provide a seamless experience for VIP customers of a well-known company. Excited? Let’s see what it takes.

What You’ll Be Doing:

  • Provide premium omni-channel support (via phone and email);
  • Apply the latest and greatest customer happiness practices;
  • Resolve basic to complex issues for customers of a high-end brand;
  • Become a product expert and constantly grow.

Requirements:

  • Advanced German and English (C1+);
  • 1+ year experience in Customer Support;
  • Analytical & Research Skills;
  • Customer-oriented and responsible attitude.

Would be a great plus:

  • Experience with automotive industry;
  • Experience with luxury brands;
  • Experience with native speakers;
  • International exchange programs participation.

Benefits:

  • Flexible schedule;
  • Possibility to work remotely;
  • Competitive compensation;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • Good bonuses for referring friends (referral program);
  • SupportYourApp Medical Policy;
  • Occasional business trips.

Who are we?

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 50+ languages.
Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

Visit our website: www.supportyourapp.com


* Due to legal restrictions and client requirements, candidates from sanctioned countries are ineligible for this position.

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
EnglishGerman
Check out the description to know which languages are mandatory.

Hard Skills

Analytical Procedures

Other Skills

  • Customer Service
  • Communication
Are you interested?

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