Business Development Manager

It's an exciting opportunity to join FixMyCar, the UK's leading online marketplace linking garages to customers. FixMyCar aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. We are on the hunt for a dynamic and strategic Business Development Manager who can drive new and existing business opportunities and forge valuable partnerships to maximise revenue. This role will report directly to our Chief Commercial Officer (CCO).

The successful applicant will have impressive industry knowledge (aftermarket), with proven experience in client onboarding and passion for building strong relationships.

Primary Purpose of the Position

• Ensure alignment with CCO on the sales strategy/priorities and provide regular updates/input into decisions relating to new business/existing opportunities which will have an impact on the overall deliverables
• Seek and develop relationships with new clients across B2B sectors
• Understand client requirements and goals and pitch solutions that meet their needs to secure new business/enhance current partnerships
• Challenge and constructively feedback on new business strategies, ensuring the prioritisation of partnership focus and maximising opportunities to increase revenue
• Ensure compliance with local legalisation, Niterra HQ and local policies/procedures. Ensure structure is applied appropriately or create & define new processes where required to ensure efficiency

Principle Duties and Responsibilities

New Business:

• Identify new business opportunities, including new markets, new clients, new partnerships and/or new products and services we can adapt
• Possess a strong understanding of the company's products and competitors in the industry
• Create and socialise new strategies to successfully reach new business opportunities
• Attend conferences and events to build relationships with industry leaders and internally share knowledge of industry demands/trends
• Understand client requirements to ensure internal alignment on capability and timelines to support an accurate proposition
• Ensure and monitor the success rate of new partnerships leads through an efficient handover process of leads within the company
• Explore avenues to enhance partnerships, revenue opportunities and identify competitive advantage

Client Management:

• Identify strategic partnership opportunities for the company and evaluate them with CCO, against the company's commercial objectives
• Identify areas connected with e-commerce sales that will help grow the business
• Analyse client feedback and industry trends, ensure alignment with Key Account Manager (KAM) and CCO to align on direction to strengthen and/or grow partnerships
• Develop indirect revenue and influence the pipeline with partners
• Create sales forecasts and actively work towards achieving them/key milestones
• Evaluate and implement suitable processes to streamline and enhance performance

Collaboration:

• Collaborate with Sales team to share knowledge, insights and approach
• Collaborate with cross-functional teams, such as Product and Technology to ensure alignment of expectations and seamless delivery of products/services for an exceptional client experience
• Collaborate with product development teams to provide feedback and insights from clients, contributing to the development of new products/services
• Collaborate with KAM and CCO to ensure the correct/applicable promotions, pricing strategy, marketing strategy and product roadmap are in place to retain and attract new clients and drive sales/revenue

Training & Development:

• Influence and educate Sales team on new strategies to gain new business
• Influence functional teams to align on the sales journey and the importance of focused strategies
• Create client engagement processes to align on efficient and timely output
• Learn and understand internal product development and how this can be applied to the market

Compliance

• Ensure all commercial activities are in compliance with applicable laws and regulations and are fully supported by current contract and any associated statement of works
• Ensure robust compliance processes to protect sensitive client/business data
• Review current processes and implement new processes (as required) to mitigate any risks to the company's systems/data
• Operate in line with Niterra HQ processes/procedures/approval matrix
• Escalate any risks to business as priority to the CCO

Requirements

Education

• Bachelor's degree/equivalent experience in business administration, sales, marketing or a related field

Experience

• Proven experience in a similar role, strong industry knowledge and understanding of market dynamics
• Strong sales and communication skills, with a proven track record of successfully onboarding new clients
• Strong negotiation and influencing skills to navigate relationships and achieve mutually beneficial outcomes
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships
• Ability to listen and document a Client needs and to turn this information into a solution to assist with their needs
• Ability to navigate and interact through organisational structures, build strong relationships at all levels and across all business units and organisations, and understand business imperatives
• Ability to understand and report back on the financials and projections
• Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports (if required)

Knowledge & Skills

• Background in the automotive aftermarket
• Ability to network independently, as well as collaboratively in a team environment
• Ability to interpret new opportunities and ask relevant questions to increase understanding
• Analytical mindset with the ability to interpret data and extract insights
• High level of initiative, creativity, perseverance and flexibility
• Proactive and self-motivated with a passion for building strong relationships
• Excellent problem-solving skills and the ability to devise solutions
• Strong interpersonal and relationship building skills with networking abilities to drive results
• Willingness to partner and collaborate across functional areas (E.g. Technology and Product)
• Strong PowerPoint & presentational skills

Benefits

• Fully remote/flexible working
• Holidays: 25 days per annum + Birthday Leave (1 day)
• Private Medical Insurance (70% Company funded)
• Life Assurance (4x basic salary)
• Pension: 5.5% Employer contribution (5% Employee contribution)
• Employee Assistance Programme
• Flu vaccinations allowance
• Home-based allowance
• Eye test allowance
• 2 volunteering days
• Elective work location change (work from anywhere)
• Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service)